Experienced Customer Success Coordinator (Remote Eligible) – arenaflex – Oakland, CA
Are you a highly organized and customer-centric individual with excellent communication and technical skills? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex's Customer Success Coordinator team, where you'll play a critical role in ensuring the successful execution of events and digital product sponsorships.
About arenaflex
arenaflex is a fast-growing media and events company that accelerates a just transition to a clean economy. Through events that galvanize, stories that amplify, and peer networks that bond, we define markets and advance opportunities at the intersection of business, technology, and sustainability. Our passionate team of people builds and empowers communities to confront the threats of climate change and solve the thorniest challenges of our time.
Responsibilities
As a Customer Success Coordinator at arenaflex, you'll be responsible for:
- Assisting with the production and delivery of sponsor deliverables at events (both online and in-person):
+ Managing relationships with sponsors to ensure successful event participation and fulfillment of contract deliverables + Providing support to sponsors including program kick-off calls and virtual event platform training and troubleshooting + Supporting the delivery of post-event reports and attendee contact lists + Assisting in maintaining the Sponsor Resource Center Google site, sponsor communication templates, and sponsor process documents for each event + Liaising with the arenaflex operations team as well as external venue staff and vendors to coordinate sponsor expo booths, breakout sessions, VIP meetings, receptions, and more + Overseeing additional sponsor deliverables including website and onsite signage, ads, video interviews, and other custom event activities + Executing additional pre/post-event contract deliverables as needed
- Managing the production and delivery of digital product sponsorship programs including webcasts, sponsored articles, research reports, white papers, newsletter ads, podcast ads, and online ads:
+ Managing project timelines, deliverables, reports, and communications with internal/external stakeholders + Overseeing the delivery of sponsored webcasts including prep calls, promotional materials, day-of execution, and post-webcast follow up + Collaborating with sponsors, internal teams, and freelance writers to develop, publish, and promote sponsored articles, research reports, and white papers + Working closely with the marketing, customer success, and newsletter teams to create weekly newsletter shells and schedule corresponding ads + Communicating with sponsors and internal team members to schedule and run podcast ads and online ads + Leveraging systems and technology platforms including arenaflex's CMS (Drupal), Google Ad Manager, Google Analytics, Marketo, Salesforce, and more + Executing additional digital product tasks as needed
Requirements
* 1-3 years of experience in customer service, event planning, marketing, or a related role
- Demonstrated ability to be customer-centric, detail-oriented, tech-savvy, and possess excellent verbal and written communication skills
- Interest in working with clients to understand their goals and consistently meet or exceed them
- Highly organized, process-oriented, resourceful, and collaborative while balancing multiple priorities
- Ability to take direction and seek input in a matrixed environment while being a team player
- Travel to arenaflex conferences (3-4 per year) when in-person conferences can be safely produced
- BA or equivalent preferred
Preferred but not required:
* Experience with Drupal, Google Ad Manager, Google Analytics, Marketo, Salesforce, or Airtable is a plus
- Customer service and/or event operations experience
About Working at arenaflex
arenaflex offers a culture that is collaborative, hardworking, and fun. Our office is located in the heart of downtown Oakland, California, just steps away from the 12th St. Oakland City Center BART and AC Transit lines. Currently, we are all working remotely from home. We're a passionate team of people who are dedicated to accelerating a just transition to a clean economy.
Benefits and Perks
* Competitive employee benefits package including: + Full medical and dental benefits + Retirement savings options + Generous holiday schedule + Discretionary paid vacation time + Paid sick time + Two paid volunteer days per year + Reimbursement for home office expenses + Employee stock option plan
- Vaccination Requirement: arenaflex requires new hires to be fully vaccinated against COVID-19 for onsite and remote roles.
- Equal Employment Opportunity: arenaflex values a diverse workplace and strongly encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. arenaflex is an equal-opportunity employer.
How to Apply
If you're a motivated and customer-centric individual who is passionate about sustainability and event planning, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. Apply for this job