Experienced Customer Service Advocate I (Remote- Baltimore/DC Metro Area Only)
At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our members' expectations. As a Customer Service Advocate I, you'll play a vital role in providing top-notch support to our members, providers, and brokers, ensuring they receive accurate information and timely resolutions to their inquiries. If you're passionate about delivering world-class customer service and have a knack for problem-solving, we want to hear from you!
About arenaflex
arenaflex is a leading healthcare organization that's committed to improving the lives of our members and the communities we serve. With a rich history of innovation and a passion for excellence, we're dedicated to delivering high-quality healthcare services that meet the unique needs of our members. Our team of dedicated professionals is driven by a shared vision of making a positive impact on the lives of others.
Job Summary
As a Customer Service Advocate I, you'll be responsible for providing first-level problem resolution to member, provider, and broker inquiries via telephone, email, and chat. You'll use your knowledge of our products and services to provide accurate information, education, and technical assistance to our customers. Your exceptional communication skills, empathy, and problem-solving abilities will enable you to build trust and confidence with our customers, ensuring they receive the support they need to navigate our complex healthcare system.
Key Responsibilities
* Provide first-level problem resolution to member, provider, and broker inquiries via telephone, email, and chat
- Gather and research information to resolve customer issues, verifying claim and system accuracy, and validating customer understanding of information
- Use knowledge of products and services to provide accurate information, education, and technical assistance to customers
- Maintain customer records by updating account information using our enrollment/inquiry tracking system and processes
- Participate in ongoing education related to new services, industry topics, and skills
- Collaborate with internal teams to resolve complex customer issues and improve customer satisfaction
Essential Qualifications
* High School Diploma or GED
- Less than one year of customer service experience
- Strong communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
- Proficiency in using computer software and systems
- Ability to meet established deadlines and handle multiple customer service demands
Preferred Qualifications
* Less than 1 year of experience in a call center customer service role or experience with medical or insurance terminology
- Strong problem-solving and analytical skills
- Ability to work in a remote environment with minimal supervision
- Experience with customer relationship management (CRM) software
Knowledge, Skills, and Abilities (KSAs)
* Successful completion of the training provided
- Demonstrated skills as an empathetic and compassionate communicator
- Ability to quickly gain customer trust and confidence
- Demonstrated PC navigation and data entry skills
- Strong interpersonal communication skills
- Good oral and written communication skills
- Ability to meet established deadlines and handle multiple customer service demands
- Ability to effectively communicate and provide positive customer service to every internal and external customer
Work Environment and Culture
* Remote work environment with minimal supervision
- Collaborative and dynamic team environment
- Opportunities for professional growth and development
- Recognition and rewards for outstanding performance
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) contribution program
- Paid time off and holidays
- Flexible work arrangements, including telecommuting and flexible hours
Compensation and Benefits
* Salary range: $30,312 - $55,572
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) contribution program
- Paid time off and holidays
- Flexible work arrangements, including telecommuting and flexible hours
- Opportunities for professional growth and development
- Recognition and rewards for outstanding performance
How to Apply
If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you! Please visit our website to apply: [www.arenaflex.com/careers](http://www.arenaflex.com/careers). We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Federal Disclosure and Physical Demands
Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on health care programs.
PHYSICAL DEMANDS
The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key, and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
Sponsorship in US
Must be eligible to work in the U.S. without Sponsorship.
#LI-AB1
Apply for this job