Senior Account Executive - Contact Center

• Qualifying leads and perform needs assessment, engaging technical resources
• Creating, delivering, and managing client presentations, proposals and coordinate quarterly business reviews
• Utilizing solution-selling and value-selling techniques to effectively guide sales processes to close
• Developing and maintaining business within existing accounts, managing large, complex sales situations and sales campaigns
• Partnering with sales Account Executives to upsell current customers and assist in closing potential customers
• Developing go to market co-sell strategy (internal Zoom, alliance partner & channel partners)
• Working strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions
• Able to travel as needed

• Experience (5+ yrs) Majors Contact Center Sales Experience
• Able to lead and manage complex sales cycles from start to finish
• Experience working within Majors accounts
• Experience leading others with product/services training; demo and sales guides; learning and training materials
• Experience utilizing Customer Relationship Management (CRM) tool
• Able to travel as needed

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.