Charge Entry Manager
At Zotec Partners, our People make it happen.
Transforming the healthcare industry isn’t easy. But when you build a team like the one we have, that goal can become a reality. Our accomplishments can’t happen without our extraordinary people – the men and women across the country who make up our diverse Zotec family and help make this company a best place to work.
Over 25 years ago, we started Zotec with a clear vision, to partner with physicians to simplify the business of healthcare. Today we are more than 900 employees strong and we continue to use our incredible talent and energy to bring that vision to life. We are a team of Innovators, Collaborators and Doers.
As a Charge Entry Representative Manager, you will be responsible for the overall direction, coordination, and evaluation of department employees. This is a remote position.
What you’ll do:
- Oversee daily charge entry operations, ensuring accuracy, efficiency, and timely claim submission
- Manage and develop Client Bill Associates through coaching, training, and performance feedback
- Monitor workloads, work queues, and SLA performance to maintain balance and meet deadlines
- Ensure accurate and timely client invoicing in accordance with contracts, policies, and quality standards
- Review and resolve complex or escalated billing issues, ensuring clear client communication
- Collaborate with internal teams (Accounting, Implementation, Client Success) to resolve issues and improve processes
- Maintain strong client relationships through calls, escalations, and consistent service delivery
- Oversee client portal usage, ensuring team and client proficiency
- Analyze trends, risks, and performance metrics; prepare reports and recommend process improvements
- Support new client onboarding and ensure smooth billing integration
- Management experience in a healthcare billing or revenue cycle setting required
- High school diploma or equivalent
- Superior judgment, negotiation, and decision-making skills
- Strong ethics and a high level of personal and professional integrity
- Ability to effectively communicate with all levels in the organization
- Excellent written communications and organizational skills
- Exceptional verbal communication and interpersonal skills
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Experience analyzing necessary claim filing components and understanding trends
- Analytical skills and ability to work in a strategic role with the executive team
- Ability to manage day to day employee interactions and workflow