Technical Account Consultant (Payroll & Finance)

About the role

As a Technical Account Consultant at Rippling, you’ll be the primary expert for our customers’ finance and payroll operations. This is a highly hands-on, client-facing role where you’ll spend a significant portion of your day on calls, deeply engaging with customers to understand their unique business needs. You’ll provide expert guidance on Rippling’s payroll, time and attendance, time off, and other financial products, helping clients navigate complex scenarios and optimize their workflows.

Your work will be centered on building strong, trusted relationships with customer administrators, acting as their advocate and providing personalized, proactive support. You will be a vital resource, not just for your customers, but for your internal team as well. If you thrive on direct customer interaction and want to be at the forefront of financial technology, this role is for you.

What you will do

• Provide Hands-On Customer Support: Engage in avg. 3-4 hours of direct customer calls daily to provide in-depth technical assistance and strategic guidance on Rippling’s payroll and financial products.
• Deepen Product Expertise: Become a go-to resource on all things payroll, time and attendance, time off, and accounting integrations, solving complex, interdependent problems.
• Drive Adoption: Partner with clients to increase their use of key features, consult on best practices, and help them seamlessly integrate Rippling into their business operations.
• Ensure Customer Success: Act as a project manager for your engagements, guiding customers to ensure they feel supported and confident with our platform.
• Act as an Advocate: Thoughtfully advocate for customer needs by working closely with internal product and engineering teams to influence our product roadmap.

What you will need

• 3+ years of SaaS experience in a customer-facing role like account management, consulting, or technical support.
• Strong communication skills: The ability to explain complex technical and financial scenarios in simple, clear, and concise written or verbal communication.
• Ruthless prioritization and exceptional time management skills
• Passion for helping customers and colleagues succeed.
• Strong attention to detail and a knack for solving intricate problems.

Preferred Qualifications

• Experience in the payroll or HR technology industry. Candidates with a background in managing or implementing payroll, time and attendance, or other financial systems will have a strong advantage.
• Experience with hands-on technical support in a fast-paced environment.

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [email protected]

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed.

Please note: We are not currently able to consider or hire any candidates located in the greater San Francisco Bay Area or New York City Metropolitan Area.