Business Analyst

About Medallion:

At Medallion, we believe healthcare teams should focus on what truly matters—delivering exceptional patient care. That’s why we’ve built a leading provider operations platform to eliminate the administrative bottlenecks that slow healthcare organizations down. By automating licensing, credentialing, payer enrollment, and compliance monitoring, Medallion empowers healthcare operations teams to streamline their workflows, improve provider satisfaction, and accelerate revenue generation, all while ensuring superior patient outcomes.

As one of the fastest-growing healthcare technology companies—ranked No. 3 on Inc. Magazine’s 2024 Fastest-Growing Private Companies in the Pacific Region, No. 5 on LinkedIn's 2024 Top Startups in the US, a Glassdoor Best Place to Work in 2024 & 2025, and featured on The Today Show—Medallion is revolutionizing provider network management. Our CEO, Derek Lo, has been named one of the Top 50 Healthcare Technology CEOs of 2024 by The Healthcare Technology Report. Backed by $130M in funding from world-class investors like Sequoia Capital, Google Ventures, Optum Ventures, Salesforce Ventures, Acrew Capital, Washington Harbour, and NFDG, we’re on a mission to transform healthcare at scale.

We prioritize candidate safety. Please be aware that official communication will only come from @medallion.co email addresses.

About the role:

As a Business Analyst, you will be responsible for driving key business outcomes by tackling complex operational challenges across the organization. Sitting within the Business Operations team, you will partner closely with executive leadership and cross-functional stakeholders to improve processes, increase operational efficiency, and support strategic decision making.

In this role, you will use data to identify opportunities for process improvement, automation, and resource optimization across the business. You’ll help establish key metrics, surface actionable insights, and support business planning efforts to ensure teams are operating effectively against company goals.

You will also support high-priority strategic initiatives and special projects, helping Medallion better quantify, analyze, and improve complex healthcare processes. This role will play a critical part in driving operational excellence and enabling the business to scale effectively. This role reports to the VP of Business Operations and base compensation for this role may land between $125,000-$150,000. In addition to base salary, Medallion offers equity, and benefits as part of the total compensation package. Many factors are considered when determining pay including: market data, geographic location, skills, qualifications, experience, and level.

Responsibilities:

• Define and maintain key business and operational metrics across teams to measure performance, identify trends, and support strategic decision making
• Partner closely with department leads to understand team goals, success metrics, and operational pain points
• Attend cross-functional team meetings to identify opportunities where analytics can improve workflows, decision making, and overall operational efficiency Collaborate on product updates, workflow improvements, and process changes to ensure the appropriate analytics and reporting infrastructure are in place
• Write SQL queries, build data models, and analyze large datasets to surface actionable insights
• Design, build, and maintain automated dashboards and recurring reporting for leadership and functional teams
• Create ad hoc reports, analyses, and presentations to support business reviews, planning, and strategic initiatives Help lay the foundation for a scalable data and analytics function by improving data quality, reporting consistency, and metric definitions across the organization
• Influence internal product enhancements and operational process changes needed to capture more accurate, relevant, and actionable raw data
• Empower teams to self-serve analytics by creating scalable reporting tools, documentation, and dashboarding resources
• Drive business outcomes through a combination of short-term analytical support and longer-term process, tooling, and systems improvements
• Support high-priority business operations initiatives and special projects across the organization as needed

Qualifications:

• 3+ years of experience working in data analytics or reporting
• Proficient in writing SQL queries to extract and transform data for reporting
• Experience with Sigma, Tableau, Looker, and Metabase for data visualization and reporting
• Strong attention to detail and a commitment to data accuracy
• Comfortable working with large datasets and troubleshooting data discrepancies
• Ability to communicate insights clearly to both technical and non-technical audiences
• Passion for creating intuitive, impactful reports that help make data-driven decisions
• Excellent communication, leadership, and organizational skills
• Ability to thrive in a fast-paced, high-volume, dynamic environment
• Familiarity with credentialing, payer enrollment, and medical licensing processes is a plus

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