Experienced Bi-Lingual (Spanish/English) Fulltime Remote Customer Service Representative – Emergency Roadside Service

Are you a customer service enthusiast with a passion for helping others? Do you possess excellent communication skills in both English and Spanish? If so, we invite you to join arenaflex, a leading provider of membership, travel, insurance, and financial services, as a Bi-Lingual (Spanish/English) Fulltime Remote Customer Service Representative – Emergency Roadside Service.

About arenaflex

arenaflex is a dynamic organization that prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints. With a rich history of providing quality service and helping our members enjoy life's journey, we continue to invest in more advanced technology, pursue innovative products, and hire a highly skilled workforce. As a member of our team, you'll be part of a collaborative and enthusiastic community that advocates for each other.

Job Summary

As a Bi-Lingual (Spanish/English) Fulltime Remote Customer Service Representative – Emergency Roadside Service, you will be responsible for responding to member/customer requests for emergency road service in a call center environment. You will provide exceptional customer service, communicate effectively with contractors, and process membership sales opportunities. If you're a team player with a strong work ethic and a passion for helping others, we encourage you to apply.

Key Responsibilities

* Respond to member/customer requests for emergency road service in a call center environment

• Obtain information regarding type of service required (e.g., vehicle location, type of problem, etc.) and provide basic information regarding Emergency Road Service benefits in accordance with Customer Interaction Model
• Perform geographical location spotting to determine potential service providers
• Communicate with contractors to provide information regarding member location, vehicle, type of problem, etc., and obtain estimated time of arrival
• Enter data into D2000 database and document all relevant details
• Notify member of estimated time of arrival and name of contractor
• Recognize, promote, and process membership sales opportunities
• Verify completed status of call and close out on system

What You'll Enjoy

* Full-time paid training beginning Thursday, June 26th, 2025

• Hours during virtual training: Monday through Friday from 10:00 am – 6:30 pm EST/9:00 am - 5:30 pm CST
• Afternoon, evening, weekend shifts available after training (start and end times may shift slightly based on business needs, flexibility will be required to accommodate occasional schedule slides)
• Voluntary overtime opportunities
• Remote work environment with flexible scheduling
• Competitive hourly rate of $19.00 per hour with shift premium for evening periods and weekends
• Performance-based incentives
• $250 Perfect Attendance bonus after 90-days of incident-free attendance
• Bi-Lingual Subsidy for bilingual skills (Must be fluent in Spanish and English)
• Excellent and comprehensive benefits packages, including:

+ 401k Match + Medical + Dental + Vision + PTO + Paid Holidays + Tuition Reimbursement + Corporate Incentive Program + Complimentary AAA membership + Employee Referral Bonus + Employee recognition program

Requirements

* High school diploma or equivalent

• Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing arenaflex products
• Accurately inputting information into various fields using a PC keyboard
• Navigating through a PC and/or automated processing system
• Reading and comprehending various Customer Care service tools (manuals, work models, etc.)
• Performing mathematical calculations, including adding, subtracting, percentages, etc.
• Telephone etiquette
• North American geographical relationships
• Road condition reporting terminology
• Strong communication skills demonstrated through the effective use of the Customer Interaction Model
• Strong interpersonal skills
• Strong written communications skills needed to respond in a professional manner to member/customer inquiries
• Effective listening skills
• Accurately enter information on a personal computer
• Identify and resolve customer service issues/requests or transfer to appropriate customer advocate
• Represent the Customer Care Department in a professional and positive manner
• Maintain accurate records
• Understand, read, and reconcile payment history
• Read maps and use travel-related tools (i.e., directional cues)

Preferred Qualifications

* College-level coursework in Business, Marketing, Geography, or other related field and/or applicable professional/technical certification courses

• Experience in:

+ Call center environment + Customer service environment + Promoting arenaflex products and services + Identifying and responding to customer needs through cross-selling and up-selling products

Work Environment

* Works in a temperature-controlled office environment

• Irregular hours to include various shifts, weekends, and/or holidays

What We Offer

* A dynamic and inclusive work environment

• Opportunities for career growth and professional development
• Competitive compensation and benefits packages
• Recognition and rewards for outstanding performance
• A chance to make a difference in the lives of our members and customers

How to Apply

If you're a motivated and customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job