Experienced Customer Success Engineer – Cloud HPC and Enterprise Solutions

At arenaflex, we're revolutionizing the way companies approach big compute and cloud High-Performance Computing (HPC). As a leader in enterprise big compute, we're proud to be one of the fastest-growing tech companies in Silicon Valley. Our customers range from innovative startups to leading global automotive manufacturers, and we're looking for a talented Customer Success Engineer to join our dynamic team in North America.

About arenaflex

arenaflex is a pioneering company that's turning traditional HPC on its head. We're a collaborative and diverse team that's passionate about delivering the best cloud HPC experience to our users. As a Customer Success Engineer, you'll become part of the next generation in big compute and cloud HPC, working closely with customers and internal teams to drive meaningful relationships and deliver exceptional results.

Job Summary

We're seeking an experienced Customer Success Engineer to join our team in North America. As a trusted technical advisor, you'll work closely with customers to deliver the best cloud HPC experience, building meaningful relationships and going above and beyond to meet their needs. You'll be responsible for leading technical activities, collaborating with internal teams, and analyzing technical needs to onboard new customer workflows and grow arenaflex's footprint.

Key Responsibilities

As a Customer Success Engineer, you'll have the opportunity to work on a wide range of exciting projects, including:

• Becoming a trusted technical advisor and owning the technical relationship with customers
• Leading technical activities from deployment to user training and support
• Collaborating with arenaflex Solutions Architects to plan and execute successful deployments of arenaflex solutions
• Analyzing technical needs, requirements, and customer infrastructure to onboard new workflows and grow arenaflex's footprint
• Gaining deep knowledge of customer workflows and HPC environments
• Working with customers to define and execute their digital transformation strategy to migrate workloads from on-prem to the cloud
• Articulating and presenting arenaflex solutions at conferences, user groups, webinars, and other events
• Collaborating with Product Management to provide feedback and improve the design of our ScaleX platform

Key Qualifications

To be successful in this role, you'll need:

• Customer obsession as your top priority
• Empathy to approach customer solutions
• A passion for solving difficult problems and finding the best solutions
• At least 2 years of software, hardware, or cloud experience in a customer-facing role
• A B.S. in engineering, computer science, math, physics, or equivalent
• The ability to work independently and as part of a team
• Excellent communication and presentation skills

Preferred Qualifications

While not required, we're looking for candidates with:

• 3 years of enterprise cloud, hardware, or software technical experience
• General knowledge in at least one of the high-performance computing (HPC) disciplines (such as CFD, FEA, Molecular Dynamics, Weather Forecasting, Computational Chemistry, Reservoir (Seismic) Simulation, Media Rendering, Machine Learning, Financial, etc.)
• Experience with enterprise customers in one or more of the industry verticals we serve (aerospace, automotive, life sciences, oil & gas, semiconductor, EDA, federal sector)
• Experience with at least one of HPC simulation software (such as packages from ANSYS, Siemens, Dassault Systèmes, COMSOL, AVL, Altair, PTC, Cadence, Synopsys, Autodesk, OpenFOAM, LAMMPS, GROMACS, NAMD, etc.)
• Strong presentation skills and the ability to present highly technical topics in an easy-to-understand manner
• An M.S. in engineering, computer science, or equivalent
• The ability to manage multiple projects and coordinate colleagues across diverse teams and locations
• A deep understanding of HPC, scheduler, IaaS, scripting languages, and how these tools are used and deployed by customers

What We Offer

As a Customer Success Engineer at arenaflex, you'll enjoy:

• A competitive salary range of $110K – $160K
• Offers of equity in our company
• A dynamic and collaborative work environment
• Opportunities for career growth and professional development
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off
• A flexible remote work arrangement

How to Apply

If you're passionate about delivering exceptional customer experiences and driving innovation in big compute and cloud HPC, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role.

Equal Opportunities Employer

arenaflex is an equal opportunities employer and welcomes applications from all qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. As part of our standard hiring process for new employees, employment with arenaflex will be contingent upon successful completion of a comprehensive background check.

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