Experienced Customer Service Representative – Work From Home in Nebraska

At arenaflex, we are a mission-driven organization dedicated to championing the health and well-being of our members and the communities we serve. Our team is the power behind that promise. And, as the industry rapidly evolves and we seek ways to optimize business processes and customer experiences, there’s no greater time for forward-thinking professionals like you to join us in delivering on it! As a member of Team arenaflex, you’ll find purpose, opportunities and the support you need to build a meaningful career and make a powerful impact in our community.

About arenaflex

arenaflex is a leading health insurance provider in Nebraska, committed to delivering exceptional customer experiences and innovative solutions to the ever-changing healthcare landscape. With over 80 years of experience behind us, we continue to innovate and drive healthcare forward while meeting the needs of our members and state. Our goal is to add more good, healthy years to people’s lives by supporting our customers and the Nebraska community at large.

Join Our Team

As a Customer Service Representative at arenaflex, you will be the primary customer interface for inquiries, handling incoming phone calls and providing expert guidance to navigate the challenging world of insurance. You will be responsible for:

• Interfaces with customers via telephone, written correspondence, fax, web, and/or electronic mail.
• Research customer information utilizing appropriate systems, policies, regulations, procedures and other reference materials to effectively respond to and resolve customer issues.
• Elevates sensitive customer requests when necessary.
• Comply with State and Federal regulations and mandates, which are continually changing, thus creating a very dynamic environment, candidate is responsible to take initiative to stay current on policies and procedures required to support the customer and to ensure compliance.
• Accountable to remain current on knowledge of diverse products and proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability.

What We're Looking For

To be considered for this position, you must have:

• High School Diploma or Equivalent and three years of experience in a complaint type customer service office setting (health insurance or related field preferred).
• An equivalent combination of education and experience may be substituted for this requirement.
• Availability for training 9-12 weeks in length.

The strongest candidates for this position will also possess:

• Basic medical/dental terminology and contract interpretation is a plus.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong attention to detail and organizational skills.
• Ability to maintain confidentiality and handle sensitive information.

Benefits and Perks

As a Customer Service Representative at arenaflex, you will enjoy:

• Competitive annual salary of $42,640.
• Comprehensive training program, remote and lasting approximately 9-12 weeks long (Monday - Friday from 8:00am - 4:30pm CST).
• Opportunities for career growth and advancement.
• Collaborative and supportive work environment.
• Flexible scheduling, with the ability to work any 8.5-hour shift Monday - Friday within the hours of 7:30am - 6:00pm CST.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Opportunities for professional development and continuing education.

Work Environment and Culture

As a remote Customer Service Representative, you will have the flexibility to work from home and enjoy a distraction-free environment. You will be expected to have high-speed internet and a dedicated workspace. Our company culture values diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and supportive of all employees.

Diversity, Equity, and Inclusion

arenaflex is committed to creating a workplace that is inclusive and equitable for all employees. We believe that diversity of experience, perspective, and background will lead to a better workplace for our employees and a better product for our customers and members. We welcome applications from candidates of all backgrounds and perspectives.

How to Apply

If you are passionate about helping people along their health journeys and are looking for a challenging and rewarding career opportunity, we invite you to apply for this position. Please submit your application, including your resume and a cover letter, to our online application portal. We look forward to reviewing your application and welcoming you to our team!

Note

Applicants for this role may not receive immediate feedback regarding their application. If you would like to be considered for one of the future anticipated start dates, we welcome you to apply and when we begin officially hiring for our next start date, we will review your application! Apply To This Job Apply for this job