Experienced Customer Service Representative - Executive Health

At arenaflex, we're dedicated to delivering exceptional patient care and experiences. As a Customer Service Representative in our ambulatory clinic, you'll play a vital role in ensuring our patients feel respected, welcome, and comfortable. If you're passionate about providing top-notch customer service and have a knack for multitasking, we want to hear from you!

About arenaflex

arenaflex is a leading healthcare organization that brings together two award-winning health systems in Washington state, CHI Franciscan and Virginia Mason. As one integrated health system, we provide the safest and highest quality of care to our patients through our 11 hospitals and nearly 300 sites throughout the greater Puget Sound region. Our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers.

Responsibilities

As a Customer Service Representative, you'll be responsible for:

• Facilitating and coordinating daily activities to ensure a seamless patient experience
• Assisting providers in administering healthcare through telephone answering, appointment scheduling, rooming patients, and managing daily schedules
• Ensuring revenue capture is complete and timely
• Communicating test results and patient concerns in an efficient and timely manner
• Contributing to the strength of our Team Medicine approach to collaborative medicine
• Benefiting from the changes enacted through our Virginia Mason Production System, a model that has transformed healthcare by providing patients with easier access to care, reducing errors, and continuously innovating patient safety and quality

Qualifications

To be successful in this role, you'll need:

• 6 months of customer service or medical setting experience or an Associate's degree
• A professional demeanor with a positive, upbeat attitude
• Excellent organizational and interpersonal communication skills
• Detail-oriented with the ability to multitask and work independently with minimal supervision
• Ability to effectively present information and respond to questions from administrative and clinical staff, groups of managers, patients, and physicians
• Preferred: Knowledge of medical terminology

Why Join arenaflex?

At arenaflex, we're dedicated to your professional and personal success. With a wide range of perks, including a comprehensive compensation and benefits package, and the opportunity to live in one of the most livable cities in the nation, you'll find that an opportunity with Team Medicine is one worth taking.

We offer

• A generous benefit package, including health, dental, vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more!
• Opportunities for career growth and development
• A collaborative and supportive work environment
• A commitment to diversity, equity, and inclusion

Equal Opportunity Employer

arenaflex is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.

How to Apply

If you're ready to start a career with an established team in an organization that understands the importance of your life's calling, it's time to connect with us! Apply now by clicking the link below: Apply for this job

Note:

arenaflex participates in E-Verify and is an equal opportunity employer. External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. Apply for this job