Experienced Customer Service Representative - Part-Time with Benefits in Oak Harbor, WA at arenaflex

At arenaflex, we're not just a retailer - we're a community that serves the best customers in the world: active duty and retired military and their families. As a part-time Customer Service Representative, you'll be an integral part of our sales team, providing exceptional service that exceeds customer expectations. No military affiliation is required, just a passion for delivering top-notch customer experiences. Job Summary: As a Customer Service Representative at arenaflex, you'll be responsible for providing a variety of services to internal and external customers. You'll work closely with our sales team to ensure that every customer interaction is positive, efficient, and exceeds expectations. Your duties will include:

Duties and Responsibilities:

• Greet and provide specialized services to customers, including layaway services, refunds, merchandise exchanges, and price adjustments.
• Take and place customer special orders, computing costs and taking required deposits. Follow up regularly with applicable Buyer/Vendor and advise customers of delivery and updates.
• Monitor status of rain checks issued to customers, track orders and delivery, and advise customers of receipt of merchandise and arrange for pickup/delivery.
• Assist customers in opening NEXCARD accounts, provide applications and basic program information, and assist with questions regarding their accounts.
• Become knowledgeable in arenaflex store policies, including Richter Merchandising System functions and operation, merchandise returns, price matching, check cashing, rain checks, etc.
• Interact with customers and coworkers in a friendly and professional manner, adhering to arenaflex dress codes/uniform standards and assisting/supporting sales team members to the maximum extent possible.
• Communicate information to customers knowledgeably and legibly, follow up on commitments, and handle all details necessary to successfully complete the sales encounter.
• Review stock assortments and communicate regularly with supervisor, store manager, etc. regarding additions, deletions, customer preferences, needs, and problems.
• Perform cash register transactions accurately and procedurally correct, including cash, charge, check, layaway, gift certificate, etc.
• Shop the competition to become familiar with commercial sector retail store sales events, policies, best practices, etc.
• Advises customers of upcoming sales events and services available throughout arenaflex, such as gift wrapping, engraving, delivery, gift certificates, etc.
• Maintain a high level of awareness in assigned areas and offer excellent customer service to all patrons (internal and external) in order to deter theft.
• Complete paperwork associated with merchandise/inventory movement, price adjustments, customer returns, cash register operation, etc. accurately and completely.
• Assist in training new associates in store programs and policies, as assigned.

Qualifications: We're looking for candidates with:

General Experience:

* 1 year of responsible experience in clerical office or retail sales store work of any kind, demonstrating the ability to perform satisfactorily in the position to be filled.

Substitution of Education for Experience:

* Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience. Essential Skills and Competencies: * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong problem-solving and conflict resolution skills * Knowledge of retail sales principles and practices * Ability to maintain confidentiality and handle sensitive information * Basic math skills and accuracy with cash handling * Ability to work a flexible schedule, including evenings and weekends Career Growth Opportunities and Learning Benefits: At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have opportunities to: * Develop your customer service skills and knowledge of retail sales principles and practices * Participate in training programs and workshops to enhance your skills and knowledge * Take on additional responsibilities and leadership roles within the team * Pursue opportunities for advancement within the company Work Environment and Company Culture: arenaflex is a world-class retailer that values its employees and customers. Our work environment is: * Fast-paced and dynamic, with a focus on customer satisfaction * Collaborative and team-oriented, with a strong sense of camaraderie * Committed to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive workplace * Focused on innovation and continuous improvement, with opportunities for growth and development Compensation, Perks, and Benefits: As a part-time Customer Service Representative at arenaflex, you'll enjoy: * Competitive hourly rate * Opportunities for overtime and bonuses * Comprehensive benefits package, including medical, dental, and vision insurance * Paid time off and holidays * Discounts on arenaflex products and services * Opportunities for professional development and career growth Conclusion: If you're a customer-focused individual with excellent communication and interpersonal skills, we encourage you to apply for this exciting opportunity to join the arenaflex team. As a part-time Customer Service Representative, you'll have the chance to make a real difference in the lives of our customers and contribute to the success of our company. Apply now and take the first step towards a rewarding career with arenaflex! Apply for this job