Experienced Customer Service Representative - Pest Control Office Assistant
Join arenaflex, a reputable pest control company, as a full-time remote Customer Service Representative - Pest Control Office Assistant and be part of a dynamic team that prioritizes excellent customer service, employee growth, and a positive work environment.
About arenaflex
arenaflex is a local family-operated company that proudly serves New Smyrna and beyond. With over 30 years of combined staff experience, we are confident in our ability to provide our clients with the best possible service, backed by a 100% satisfaction guarantee. We take pride in solving any pest problem, no matter how big or small, using the safest products and techniques available. Our services include residential and commercial pest control, rodent control, mosquito abatement, bee removal, flea control, and wildlife removal.
Why Join arenaflex?
We are a small company that values individual attention and care for our employees. We offer a supportive team environment, paid training, and a competitive wage of $16.00 - $21.00 per hour. Our office team also enjoys great benefits, including full health insurance, paid time off (PTO), and a fun work environment with free coffee and snacks. We prioritize our employees' growth and well-being, making us an ideal choice for those seeking a fulfilling career.
Your Life as a Customer Service Representative - Pest Control Office Assistant
As a remote Customer Service Representative - Pest Control Office Assistant, you will play a vital role in providing superb customer service to our clients and helping keep our pest control office running smoothly. Your primary responsibilities will include:
- Managing a high volume of calls, texts, emails, voicemails, and web requests while maintaining a high level of knowledge of our services to meet the individual needs of our customers.
- Responding to customer questions, proactively resolving problems, and seeking to turn every dissatisfied customer into a happy one.
- Identifying new business practices or suggesting modifications to existing practices that could reduce the risk of customer cancellation.
- Keeping open lines of communication with management to ensure we are fulfilling our customers' expectations through exceptional service and care.
What We Need from You
To excel in this role, you will need:
- 5+ years of verified customer service experience in a call center or similar fast-paced environment.
- Previous home services experience.
- Experienced in a general office, customer service, or sales role.
- Dispatch or routing experience.
- Strong verbal and written communication skills.
- Above-average telephone skills and etiquette.
- Ability to work remotely.
- An understanding of pest control, rodent control, or termite control is a plus.
- Knowledge of PestRoutes and CallRail software is a plus.
- An understanding of service agreements, price points when negotiating, and familiarity with routing/scheduling software is a plus.
Career Growth Opportunities and Learning Benefits
At arenaflex, we believe in investing in our employees' growth and development. As a Customer Service Representative - Pest Control Office Assistant, you will have opportunities to:
- Develop your skills in customer service, communication, and problem-solving.
- Learn about pest control and related services.
- Participate in paid training and professional development programs.
- Collaborate with a supportive team to achieve common goals.
Work Environment and Company Culture
Our office environment is fun, dynamic, and supportive. We prioritize employee well-being and offer a range of benefits, including:
- Full health insurance.
- Paid time off (PTO).
- Free coffee and snacks.
- A competitive wage of $16.00 - $21.00 per hour.
- Opportunities for career growth and development.
Compensation, Perks, and Benefits
We offer a competitive wage of $16.00 - $21.00 per hour, as well as a range of benefits, including full health insurance, paid time off (PTO), and free coffee and snacks.
How to Apply
If you are a positive, energetic, and customer-focused individual with a passion for providing excellent service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking the "Apply for the job now!" link below.
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