Experienced Technical Customer Support Manager – Modernization, Contract Management, and Technical Support

Join arenaflex, a global leader in processing and packaging technology, as we continue to revolutionize the pharmaceutical and food industries. With a team of 6,900 colleagues worldwide, we strive to be the strategic partner for our customers, providing seamless processes, innovative technologies, and sustainable solutions to help them achieve their goals. From ensuring the safe filling of vaccines to sustainably packaging your favorite chocolate and snacks, our work has a direct impact on people's lives. As an Experienced Technical Customer Support Manager, you will play a crucial role in managing the Modernization, Contract Management, and Technical Support product line, driving target sales and gross margin objectives. This position requires a unique blend of technical expertise, leadership skills, and business acumen to lead a team and oversee all quoting, monitoring, and scheduling of modernization projects, service agreements, and upgrade kits.

Key Responsibilities:

* Lead and Oversee Modernization Operations: Manage the overall operation of the Modernization department, ensuring achievement of targeted sales and gross margin objectives while guiding a team of project leaders and contract managers.

• Project Execution and Oversight: Coordinate the execution of all modernization projects for food or pharmaceutical equipment, monitoring progress, approving cost estimates and deadlines, and ensuring timely and successful completion.
• Customer and Sales Collaboration: Partner with Aftermarket Sales Managers and customers to develop value-added modernization solutions and support the fulfillment of service-level agreements.
• Solution Development and Technical Alignment: Review specifications and engage in conceptual discussions with field service to develop proposals, while collaborating with Centers of Competence (CoCs) for specialized technical support.
• Cross-Functional Collaboration and Reporting: Work with IT, project management, and other departments to develop automated reporting tools that enhance performance visibility and support financial goals.
• Strategic Planning and Cost Management: Collaborate with senior leadership and finance to set annual sales targets, define strategies, and optimize processes to maintain competitive product pricing.

Your Profile:

* Bachelor's degree in engineering, Business, or Technology, or a combination of education and/or experience.

• 2+ years' experience with Packaging Machinery/Capital Equipment.
• 2+ years' experience in managing a team of direct reports or projects requiring coordination of people.
• 2 years' experience with SAP or similar ERP (Enterprise Resource Planning) system.
• 2 years' Microsoft office suite (Word, Excel, PowerPoint).
• 10% Domestic and International Travel.

Preferred Qualifications:

* Project Management Certification.

• Technical knowledge of Capital Equipment (ideally pharmaceutical).
• Ability to make decisions promptly and effectively.
• Ability to build relationships with people at all levels of the organization internally and externally.
• Proven ability to lead, motivate, and develop a team.
• Knowledge of P&L and budgetary process.

What We Offer:

* Competitive compensation package, including salary and bonus (if applicable).

• Comprehensive benefits package, including health insurance, 401(k) with generous Company Match, Employer Paid Short- and Long-Term Disability Insurance, Life Insurance, Education Assistance Program, Paid Time Off, and Employee Assistance Program.
• Opportunities for career growth and professional development.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.
• Support for STEM initiatives, including FIRST Robotics and AWIM.

Join Our Team:

At arenaflex, we are committed to diversity and inclusion, and we strive to create a workplace that is welcoming and inclusive for all employees. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws. If you are a motivated and results-driven professional with a passion for technical customer support, we encourage you to apply for this exciting opportunity. Join our team and be part of a global leader in processing and packaging technology.

Apply Now:

To apply for this position, please visit our website and submit your application. We look forward to hearing from you!

Contact Information:

For more information about this position or to discuss your qualifications, please contact our HR department at [insert contact information].

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer committed to a diverse workforce. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws. Apply for this job