Experienced Bilingual Machine Learning Data Associate - Chinese (Remote), Customer Engagement Technology

Join arenaflex, a global leader in customer engagement technologies, as we revolutionize the way customers interact with our services. As a Bilingual Machine Learning Data Associate - Chinese, you will play a critical role in driving the development of our cutting-edge machine translation technology, enabling seamless communication across languages and cultures.

About arenaflex

arenaflex is a customer-obsessed company that is constantly innovating to provide the best possible experience for our customers. Our Customer Engagement Technologies (CET) organization powers Customer Service (CS) by developing elegant customer and Customer Service Associate (CSA) facing products globally. These products offer effortless self-service and automated solutions to our customers, making it easier for them to get the help they need.

The Role

We are seeking a talented Machine Learning Data Associate (MLDA) - Specialist in Chinese to join our Omni MLDA team, a division of Customer Engagement Technologies (CET). As a Bilingual Machine Learning Data Associate - Chinese, you will be responsible for driving Chinese-to-English and English-to-Chinese machine translation improvements in partnership with the Machine Learning team. Your key responsibilities will include:

• Auditing cross-language interactions on text-based channels to review and assess the quality of machine translations in each direction
• Identifying the highest priority machine translation improvement opportunities that will enhance the customer experience
• Working with Program and Product Managers to determine opportunities for optimizing the quality auditing and machine translation improvement processes
• Augmenting the customer experience through product testing and executing the machine learning roadmap for the product

A Day in the Life

As a Bilingual Machine Learning Data Associate - Chinese, your day will be filled with exciting challenges and opportunities to grow. You will work closely with our Machine Learning team to develop and improve our machine translation technology, ensuring that our customers can communicate effectively across languages and cultures. Your key daily activities will include:

• Localization/Translation: You will utilize your native-level translation and localization skills in Chinese to support internal and external customers and related products.
• Testing various workstreams: You will test and evaluate the quality of machine translations in each direction, identifying areas for improvement.
• Contact Reading in native language while documenting findings in English: You will review and assess the quality of machine translations, documenting your findings in English for stakeholders.
• Stakeholder management: You will work closely with Program and Product Managers to determine opportunities for optimizing the quality auditing and machine translation improvement processes.

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Fluency in Chinese and English (verbal and written communication)
• 1+ years business experience in localization and translation
• Strong attention to details
• Exceptional communicational skills
• Customer service experience
• Experience working in complex and frequently-changing environments
• Ability to interpret customer need and being able to frame that as clear requirements

Preferred Qualifications

While not required, the following qualifications would be beneficial for this role:

• Project planning experience, including project scoping, deadline-setting, backlog maintenance, and reporting
• Bachelor's Degree
• Practical knowledge of data processing needs and trade-offs
• Experience working with machine learning, Artificial intelligence, natural language understanding data

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a dynamic environment and adapt to changing priorities
• Strong attention to detail and commitment to quality
• Fluency in Chinese and English required

Career Growth Opportunities and Learning Benefits

As a Bilingual Machine Learning Data Associate - Chinese at arenaflex, you will have the opportunity to grow and develop your skills in a dynamic and innovative environment. You will work closely with our Machine Learning team to develop and improve our machine translation technology, ensuring that our customers can communicate effectively across languages and cultures. You will also have access to a range of learning and development opportunities, including:

• Training and development programs to enhance your skills and knowledge
• Mentorship and coaching from experienced professionals
• Opportunities to work on high-impact projects and contribute to the development of our machine translation technology

Work Environment and Company Culture

arenaflex is a global company with a diverse and inclusive culture. We are committed to creating a work environment that is welcoming and supportive of all employees, regardless of their background or culture. Our company culture is built on the following values:

• Customer obsession: We are committed to providing the best possible experience for our customers.
• Innovation: We are constantly innovating to stay ahead of the curve and provide the best possible solutions for our customers.
• Ownership: We take ownership of our work and are accountable for delivering high-quality results.
• Frugality: We are committed to being efficient and effective in our use of resources.
• Long-term thinking: We are committed to making decisions that will benefit our customers and our company in the long term.

Compensation, Perks, and Benefits

arenaflex offers a comprehensive compensation package that includes:

• Competitive salary
• Equity, sign-on payments, and other forms of compensation
• Medical, dental, and vision coverage
• Maternity and parental leave options
• Paid time off (PTO)
• 401(k) plan
• Other benefits and perks, including access to a range of learning and development opportunities

How to Apply

If you are a motivated and talented individual who is passionate about machine learning and customer engagement, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive and supportive of all employees, regardless of their background or culture.

Location

This role is remote, and you will be working from home. However, you will be required to travel to arenaflex offices from time to time for meetings and training.

Expected Salary

The expected salary for this role is competitive and will be discussed during the interview process.

Apply Now

If you are ready to take your career to the next level and join a dynamic and innovative company, please apply now. We look forward to hearing from you! Apply for this job