Experienced Customer Service Representative – Overnight Shift
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Service Representative on our overnight shift, you'll play a vital role in driving customer satisfaction and loyalty. If you're a motivated and customer-focused individual with a passion for delivering legendary service, we want to hear from you!
About arenaflex
arenaflex is a leading distributor of shipping, industrial, and packaging materials, with over 9,000 employees across 13 locations. As a family-owned company, we're committed to providing our customers with the best possible service and products. Our company culture is built on a foundation of teamwork, innovation, and customer-centricity.
Job Summary
As an Overnight Customer Service Representative, you'll be responsible for processing customer orders and inquiries in a collaborative call center using world-class technology. You'll communicate with customers over phone, email, and chat, helping them navigate our website and online ordering system. You'll also become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
Key Responsibilities
* Process customer orders and inquiries in a collaborative call center using world-class technology
* Communicate with customers over phone, email, and chat
* Help customers navigate arenaflex's website and online ordering system
* Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
* Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction
Minimum Requirements
* High school diploma or equivalent; Bachelor's degree preferred
* Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
* Strong communication and problem-solving skills
* Ability to work in a fast-paced environment and adapt to changing priorities
Benefits
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
* Multiple bonus programs
* Paid holidays and generous paid time off
* Tuition Assistance Program that covers professional continuing education
* Employee Perks:
+ Café featuring affordable daily meal options from local restaurants
+ On-site fitness center and beautifully maintained walking paths
+ Best-in-class, clean, modern facilities
Work Environment and Culture
* arenaflex is a drug-free workplace
* EEO/AA Employer/Vet/Disabled
* Our company culture is built on a foundation of teamwork, innovation, and customer-centricity
* We're committed to providing our employees with a safe and inclusive work environment
Compensation and Growth Opportunities
* Pay from $26 to $33 per hour with significant growth and earning potential!
* Includes $4 Shift Differential
* Opportunities for career growth and advancement within the company
* Tuition Assistance Program to help you continue your education and career development
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering legendary service, we want to hear from you! Apply now to join our team as an Overnight Customer Service Representative and take the first step towards a rewarding career at arenaflex.