Experienced Customer Care Specialist I - Property Management

Join arenaflex, a leading technology company powering the future of the real estate industry, as we continue to innovate and shape the way property managers connect with their communities, increase operational efficiency, and grow their business. As a Customer Care Specialist I - Property Management, you will be the face of arenaflex, empowering property managers by delivering exceptional service and product support that drives customer satisfaction and retention.

About arenaflex

arenaflex is more than a company; we're a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation built to carry real estate into the future. One in which every experience feels effortless, yet meaningful. Where customers are empowered to take on any opportunity. We show up as one team, connected by our values to be a force for good. Because together, we have the power to create extraordinary outcomes for our customers, our communities, and ourselves.

Your Impact

As a Customer Care Specialist I - Property Management, you will have a high-impact role where you'll solve problems, provide guidance, and create promoters of our platform every single day. Your key responsibilities will include:

• Serving as the direct link between our customers and the arenaflex Property Manager platform
• Mastering product knowledge to provide accurate, effective troubleshooting and workflow guidance
• Managing 14+ customer conversations daily across various channels (phone, chat, email, etc.)
• Delivering top-tier service while meeting or exceeding performance metrics such as Customer Satisfaction (CSAT), First Response Time (FRT), Total Resolution Time (TRT), First Contact Resolution (FCR), and Quality
• Flexibility to adapt to real-time support needs, including prioritizing chat or phone responsibilities as needed
• Logging and documenting customer interactions thoroughly and professionally
• Elevating the customer experience through empathy, problem-solving, and a strong service mindset

Qualifications

To be successful in this role, you will need to possess the following qualifications:

• BA/BS degree or equivalent work experience
• 3+ years of professional experience
• Previous customer service and/or Property Management experience with a strong service orientation
• Excellent written and verbal communication skills
• Demonstrated empathy and active listening skills
• Solid problem-solving abilities and analytical thinking
• Ability to learn quickly and work independently
• Team-oriented with a collaborative mindset
• Technically proficient and comfortable navigating multiple tools

Preferred Qualifications

While not required, the following qualifications would be beneficial for this role:

• 1+ years of remote or hybrid work experience
• Experience with technical customer support
• Background in property management or accounting/bookkeeping
• Proven success in high-volume, queue-based environments
• Experience using platforms like Zoom, chat tools, and Customer Relationship Management (CRM) systems
• Ability to anticipate customer needs and proactively solve problems

Must-Have Skills

To excel in this role, you will need to possess the following must-have skills:

• Strong customer focus and a "do whatever it takes" attitude
• High degree of flexibility and adaptability to change
• Effective time management and task prioritization
• Clear and concise communication across all channels
• Ability to meet and maintain performance goals in a fast-paced environment
• Willingness to receive feedback and continuously improve
• Comfort working in a structured, queue-based support role
• Schedule flexibility, including during high-volume periods or shift adjustments

Work Environment and Company Culture

arenaflex is a hybrid work environment that fosters an environment that feels flexible, personal, and connected, no matter where you are. We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed. Our company culture is built on the values of growth, learning, impact, and connection.

Compensation and Benefits

The base salary/hourly wage for this role will be determined by a variety of factors, including but not limited to: the candidate's skills, education, experience, etc. The actual base salary/hourly wage for this role will be between $21.30 - $26.10 per hour. Regular full-time employees are eligible for benefits, including health, dental, and vision insurance, 401(k) matching, and paid time off.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to investing in your growth and development. We offer a range of training programs, mentorship opportunities, and career development resources to help you realize your potential. Our goal is to create a culture of continuous learning and growth, where you can develop new skills and take on new challenges.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service and support, we encourage you to apply for this role. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, and we value diversity in backgrounds and perspectives. We believe that our products, our teams, and our business are stronger because of it. We welcome applications from all qualified candidates, and we are committed to creating a workplace that is inclusive and respectful of all employees. Apply for this job