Experienced Customer Service Representative - Remote in EST or CST

Join arenaflex, a global organization that delivers care, aided by technology to help millions of people live healthier lives. As a Customer Service Representative, you will play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Our team is guided by a culture of diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.

About arenaflex

arenaflex is a Fortune 10 leader in the health and wellness industry, with a mission to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location, and income – deserves the opportunity to live their healthiest life. Our commitment to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes is reflected in our mission.

The Role

As a Customer Service Representative, you will be an integral part of our progressive house calls program, working remotely in EST or CST. You will be responsible for:

• Calling members to schedule in-home visits with a Physician or a Nurse Practitioner
• Answering inbound calls from members and assisting them with their inquiries
• Ensuring that appointments are scheduled accurately and resolving any scheduling issues or concerns

This is a high-volume, customer service environment that requires efficiency, productivity, and thoroughness when dealing with our members over the phone. You must be able to work a flexible schedule that includes evening hours.

Training and Development

We offer 8 weeks of paid training, which will be conducted virtually from your home. During training, you will learn the skills and knowledge necessary to excel in this role. Our comprehensive training program includes:

• Virtual training sessions
• Interactive learning modules
• Mentorship from experienced team members

Requirements

To be successful in this role, you must have:

• A High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 1+ years of work experience
• Experience with Microsoft Word, Excel, and Outlook (create/edit/save/send documents, spreadsheets, and correspondence)
• Ability to maintain confidentiality and adhere to HIPAA requirements
• Ability to work any of our 8-hour shift schedules during our normal business hours of 9:00am – 5:30pm local time. It may be necessary, given the business need, to work occasional overtime or weekends

Preferred Qualifications

* Experience working in the health care industry

• Experience working with Medicaid or Medicare
• Experience working in a customer retention-focused role

Soft Skills

* Ability to type and talk at the same time while navigating through multiple screens

• Experience working in a metric-driven work environment
• Experience using an auto dialer system

Telecommuting Requirements

* Reside within Eastern or Central Time Zone

• Ability to keep all company-sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service

Compensation and Benefits

The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors, including local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, you will receive comprehensive benefits, including:

• A comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)

Why Join arenaflex?

At arenaflex, we believe in creating a workplace that is inclusive, diverse, and supportive. We offer a range of benefits and incentives that will help you grow and develop in your career. Our commitment to health equity and environmental sustainability is reflected in our mission and values.

How to Apply

If you are a motivated and customer-focused individual who is passionate about making a difference in people's lives, we encourage you to apply for this role. Please submit your application, including your resume and cover letter, through our website. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Drug-Free Workplace

arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Apply for this job