Experienced Customer Service Consultant – Remote (Kansas City) at arenaflex

Join arenaflex, the nation's largest retailer of used cars, as we continue to disrupt the auto industry with our honest, transparent, and high-integrity approach to car buying and selling. As a Customer Service Consultant, you will be the vital link between a customer's at-home and in-store experience, providing a seamless and iconic customer service experience.

About arenaflex

arenaflex has become a leader in the auto industry by delivering a unique and unparalleled customer experience. Our innovative approach to car buying and selling has helped us grow to over 200 locations nationwide, with a team of more than 25,000 associates who work together to deliver exceptional customer experiences. We are committed to training and diversity, and are recognized as one of the FORTUNE 100 Best Companies to Work For. arenaflex is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Key Responsibilities

As a Customer Service Consultant, you will be responsible for:

• Connecting with inbound customers online and over the phone to understand their needs and preferences
• Using your knowledge of arenaflex's inventory to guide customers towards vehicles that meet their needs
• Providing support and guidance throughout the car buying journey, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery
• Ensuring a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience
• Mentoring others as your skillset expands
• Achieving sales targets while providing an iconic customer experience
• Acquiring the Automotive Sales Persons License in specific states, which may require testing and travel

Qualifications and Requirements

To be successful in this role, you will need:

• Sales and customer service experience, preferably in retail
• The ability to thrive in a fast-paced sales environment
• Good listening skills and a strong customer focus
• A high level of self-motivation to achieve performance goals
• Strong written and verbal communication skills
• The ability to learn and master new technologies, with strong computer skills
• Open availability for shifts that may include nights, weekends, and holidays
• The ability to shift schedules two times per year according to the needs of the business
• Meeting minimum technology requirements, including type of internet service and speed of internet service
• Living within 60 miles or 1 hour of the Customer Experience Center (CEC) location

Benefits

As a Customer Service Consultant at arenaflex, you will receive:

• An hourly rate of $18.00 - $26.70
• Paid sick, vacation, and holiday time, including up to 48 hours of sick time per year and between 80 hours and 200 hours per year of vacation time after a 90-day waiting period
• 8 hours of pay for each of a total of 6 paid scheduled holidays per year, plus 1 floating holiday
• Paid time away with no specified limit for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval
• Opportunities for career growth and advancement, including mentorship and leadership development

Work Environment and Company Culture

arenaflex is a high-energy sales environment where you will work as a team to meet goals. We are committed to providing a positive and inclusive work environment, where associates can grow and develop their careers. Our company culture is built on a foundation of honesty, transparency, and high integrity, and we are proud to be recognized as one of the FORTUNE 100 Best Companies to Work For.

How to Apply

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Please visit our website to learn more about arenaflex and our available positions. We look forward to hearing from you!

Contact Information

If you have any questions or would like to learn more about this opportunity, please contact us at [insert contact information]. We are an equal opportunity employer and welcome applications from diverse candidates.

Equal Employment Opportunity

arenaflex is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Reasonable Accommodation

Upon an applicant's request, arenaflex will consider reasonable accommodation to complete the arenaflex Job Application.

Apply Now

To apply for this role, please visit our website and submit your application. We look forward to hearing from you! Apply for this job