Amazon Connect Engineer
๐ Amazon Connect Solution Engineer (65-85CAD per hour)
๐ Remote โ Canada
Weโre partnering with a leading North American consulting organisation to hire an Amazon Connect Solution Engineer to support enterprise contact centre transformations.
This is a hands-on, client-facing role where youโll work closely with architects and developers to design, build, and deliver scalable Amazon Connect solutions.
๐ก What Youโll Be Doing
- Configure and build Amazon Connect solutions (IVR, contact flows, routing, queues)
- Develop AWS Lambda functions to support contact centre workflows
- Design and implement integrations (API Gateway, CRM systems, data platforms)
- Contribute to solution design (HLDs, LLDs) and architecture discussions
- Support deployments, testing, and go-live activities
- Work with stakeholders to translate business requirements into technical solutions
๐ง What Weโre Looking For
- 5+ years AWS cloud engineering / development experience
- 2+ years hands-on Amazon Connect (production environments)
- Strong experience with:
- AWS Lambda (Node.js or Python)
- API Gateway
- DynamoDB, S3, IAM, CloudWatch
- Experience building APIs and event-driven integrations
- Solid understanding of IVR, routing, and contact centre operations
- Comfortable in client-facing environments
โญ Nice to Have
- AWS certification (Developer or Solutions Architect)
- Experience in financial services or public sector
- Terraform / CloudFormation
- Exposure to Amazon Connect AI features (e.g. analytics, conversational tools)
- Experience migrating from legacy contact centre platforms
๐ฏ Why This Role?
- Fully remote across Canada ๐จ๐ฆ
- Work on enterprise-scale contact centre transformations
- Strong learning path into Solution Architect roles
- Collaborative, cloud-focused engineering environment