Director Business Systems/eCommerce Underwriting

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Serve as the critical bridge between Excess Casualty, Operations, and Technology to ensure the successful delivery, quality, and ongoing performance of the ESCAPE platform.  This role combines Business Analysis, Quality Assurance, Production Support, and API Integration oversight to drive a seamless digital underwriting experience, improve operational efficiency, and enable scalable growth.

Key Accountabilities/Deliverables:

• Partner with underwriting, distribution, operations, and DuckCreek to gather, define, and document business requirements for the ESCAPE Platform.

• Translate complex underwriting workflow, appetite rules, and referral logic into clear functional specifications.

• Support prioritization of enhancements that improve underwriting efficiency, broker experience, and submission quality.

• Lead user acceptance testing in partnership with underwriting and operations teams.

• Partner with IT to ensure defects are clearly documented, prioritized, and resolved prior to release.

• Monitor post-release performance and ensure issues are quickly identified and remediated.

• Act as a first line of business-side support for ESCAPE production issues, including login problems, missing data, and workflow failures.

• Triage and prioritize issues impacting underwriting productivity or broker experience.

• Analyze user feedback, live chat trends, and operational metrics to inform enhancements.

• Coordinate with IT, Portal Support, Broker Services, and DuckCreek to resolve incidents efficiently.

• Serve as the business liaison for ESCAPE API integrations with wholesale brokers.

• Support onboarding of distribution partners to API-enabled workflows, ensuring ease of adoption and data quality.

Technical Knowledge and Understanding:

• Strong understanding of commercial insurance workflows, particularly excess casualty.

• Familiarity with policy administration systems

• Knowledge of API concepts (REST, JSON, data mapping, and integration patterns)

• Experience with Quality Assurance methodologies

• Understanding of rules engines, rating logic, and underwriting decision workflows

• Awareness of UX/UI considerations and their impact on broker adoption and efficiency

Experience:

• 10+ years experience in business analysis, QA, or systems roles within commercial insurance

• Demonstrated experience supporting digital platforms or broker portals

• Strong understanding of underwriting processes, preferably in excess casualty and/or specialty lines

Applicants must be authorized to work for any employer in the U.S.  We are unable to sponsor or take over work authorization sponsorship now or in the future for this position.  #LI-Remote   

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At Core Specialty, you will receive a competitive salary and opportunities for professional development and advancement.  We offer medical, dental, vision, and life insurances; short and long-term disability; a Company-match of 100% of a 6% contribution 401(k) plan; an Employee Assistance Plan; Health Savings Account, Flexible Spending Account, Health Reimbursement Account, and a wellness program