Maintenance Coordinator

About Hazel Valley Homes

Hazel Valley Homes is redefining what it means to rent with care and trust. Our vision is simple yet powerful: Make renters proud of where they live through individualized care and attention. By empowering our team to make thoughtful, on-the-ground decisions for each unique home, we deliver exceptional service that meets the specific needs of our residents and communities.

We are a tight-knit, mission-driven team who value integrity, reliability, and local expertise, ensuring every decision is rooted in a deep understanding of the neighborhoods we serve. We hold ourselves to the highest standards of quality and strive to simplify the rental experience, allowing renters to focus on what matters most to them.

Hazel Valley Homes is growing fast, expanding beyond our St. Louis roots to bring our personalized approach to new markets. We’re looking for passionate individuals who want to be part of a dynamic, people-first company that prioritizes superior service and strong community connections.

Hazel Valley Homes is seeking a motivated, detail-oriented Maintenance Coordinator to join our fast-growing team. We’re a rapidly growing SFR owner/operator, and this role is essential in ensuring smooth operations across our property portfolio and the near and long-term success of HVH. This role requires a dynamic individual with a passion for problem-solving, exceptional attention to detail, and the drive to provide elite service to our residents.

What You'll Do

• Triage incoming maintenance issues for our Single Family Rental assets, assess severity, and escalate appropriately.
• Serve as a liaison between residents, our internal Resident Services Team, and internal and external vendors.
• Manage tickets through our tech-enabled platform.
• Ensure timely follow-up, updates, and resolution of all resident maintenance requests.
• Promote resident satisfaction by providing high-level service and communication.
• Support HVH Property Management team in finding the most efficient and effective solution for repair tickets.
• Source, schedule, and dispatch vendors, ensuring work is completed within company standards, service level agreements, and compliance requirements.
• Negotiate pricing and obtain competitive bids for larger or recurring projects.
• Ensure all maintenance bids comply with municipal codes, HOA requirements, safety regulations, and fair housing standards.
• Perform other duties as assigned, contributing to the overall success of the team.

Qualifications

• 2+ years of experience in property management or maintenance coordination.
• Familiarity with the pricing of maintenance-related products and services..
• Familiarity with maintenance operations within property management focused on Single single-family rentals.
• Flexibility to work a varying schedule, including occasional evenings, weekends, and on-call periodically.
• Bachelor's degree preferred.
• Physical capability to perform tasks that involve bending, kneeling, crouching, or working in varied environmental conditions.
• Strong communication skills, both verbal and written.
• Visual acuity for reading documents, screens, and other printed materials.

Benefits

• Generous PTO to recharge and maintain a healthy work-life balance.
• Paid maternity and paternity leave to support your growing family.
• 401(k) program with matching to help you plan for a secure future.
• Opportunities for professional growth and development in a fast-paced, innovative environment.
• A supportive, mission-driven team that values collaboration and shared success.

Why Join Hazel Valley Homes?

At Hazel Valley Homes, employees are encouraged to make a real impact every day. You’ll be part of a team that values your unique contributions and trusts you to make decisions that benefit residents and communities. Joining Hazel Valley Homes means being part of a mission-driven organization that puts people first—both renters and team members alike.

Why Join Hazel Valley Homes?

At Hazel Valley Homes, employees are encouraged to make a real impact every day. You’ll be part of a team that values your unique contributions and trusts you to make decisions that benefit residents and communities. Joining Hazel Valley Homes means being part of a mission-driven organization that puts people first—both renters and team members alike.