Live Operations Administrator - The Wessex Mint LATAM

The Wessex Mint is currently looking for a Live Operations Administrator to join our growing international team.

This is an exciting opportunity to work with a fast-growing multi-brand e-commerce group headquartered in the UK, operating across the UK, USA, Canada, and Australia, and scaling towards £100M in annual revenue.

The Live Operations Administrator plays a key role in supporting live shopping and auction events by managing and moderating real-time customer interaction, ensuring a high-energy, engaging, and commercially effective live experience.

This is a fast-paced, operational role ideal for someone who is highly responsive, detail-oriented, and comfortable working in real-time environments.

Key Responsibilities

• Actively moderate live chat during auctions and live shopping events

• Maintain high levels of chat activity to support the flow of the auction

• Respond quickly and appropriately to viewer messages

• Ensure chat remains relevant, positive, and aligned with brand tone

• Prompt viewers to participate using proven engagement technique

• Encourage passive viewers to become active bidders or participants

• Welcome and onboard new viewers throughout the show

• Reinforce urgency using prompts, countdowns, and call-to-action messaging

• Highlight bidding activity and call out participants in real time

• Support the host in maintaining a fast-paced, high-energy environment

• Assist in driving momentum during key auction moments

• Help build a strong sense of community within live audiences

• Promote upcoming shows, announcements, and repeat attendance

• Encourage ongoing engagement beyond individual events

Requirements

• Excellent written English (clear, fast, and confident communication)

• Ability to work a flexible shift schedule, including evenings and weekends

• Strong attention to detail and ability to multitask in real-time environments

• Comfortable working in fast-paced, high-pressure live settings

• Strong typing speed and responsiveness

• Ability to follow structured processes while adapting quickly when needed

• Reliable internet connection and suitable home working setup

• Ability to work independently in a remote environment

• Reliable internet connection and suitable home working setu

Desirable (Not Essential)

• Previous experience in live chat moderation, customer support, or online community

management

• Experience with live selling, auctions, or social commerce platforms

• Familiarity with tools such as Shopify, Gorgias, or live streaming platforms

• Experience working remotely within international teams

• Interest in e-commerce, live shopping, or digital engagement

Benefits

• $1,000 USD per month salary

• Fully remote role (LATAM-based)

• Full training provided on live systems and engagement techniques

• Opportunity to work across multiple fast-growing D2C brands

• Exposure to a rapidly growing live commerce function

• Structured, process-driven role with clear expectations

• Potential for progression within live operations and wider business functions