Customer Support Analyst

Job Title: Customer Support Analyst Location: Chandlers Ford   Salary: £26,208 including a discretionary bonus  Hours: Monday- Friday 8am-5pm   

Established in 2003, Utilita Energy was founded with a simple mission: to transform how people experience energy by placing customers at the heart of every decision.  

We set out to challenge the Big Six by creating a fairer, more flexible approach that empowers customers to feel informed, in control, and confident about their energy usage and costs. 

By revolutionising the way customers can use prepayment as their preferred payment method, smart meters have become essential in delivering greater visibility and control over their energy consumption. 

We have an exciting opportunity to join our Operations team, where you’ll support internal teams and our customers with any questions or issues they have with their smart meter. 

If you're someone who thrives on understanding processes, solving problems, and making a real difference to customers, we’d love to hear from you. 

What does this role involve?    

As a Customer Support Analyst,  you will be reviewing data, identifying anomalies, and proactively resolving issues before they affect our customers.  

You will be a point of escalation to our contact centre teams to resolve a range of technical issues. This will include both inbound and outbound calls to customers to help troubleshoot and resolve issues. 

Who are we looking for?    

You will be naturally inquisitive with strong communication skills, which will allow you to assess a situation and be able to communicate a solution to both internal teams and customers. 

To be successful in this role you will be required to pass an enhanced security vetting process.    

The Important Things!    

Join a company that truly invests in you. Enjoy a structured bonus scheme, clear career and development opportunities. Recharge with 25 days’ leave, plus bank holidays, access private healthcare, mental wellbeing support, and 24/7 GP and counselling services. Win tickets to top events through the Utilita Arenas, enjoy exclusive discounts, and give back with a paid volunteering day. Plus, benefit from a generous pension contribution. We’re more than a workplace; we’re a place to thrive.    

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.     

#LI-TW1 #LI-Hybrid