Rental Specialist - US Based Remote
The Rental Specialist connects tour and rental home finding opportunities with Coldwell Banker Realty agents. This includes accepting and assigning referrals from third party management companies using company provided tools and applications. Additional responsibilities include counseling transferees and facilitating the appropriate paperwork and lines of communication between client consultants, assigned agents and other team members, and coordinating with the accounting team for invoice management.
Responsibilities
Lead Coordination & Distribution
- Oversee the intake, tracking, and assignment of rental leads to agents based on availability, location, and performance metrics.
- Ensure leads are responded to promptly, accurately and professionally.
Maintain lead distribution systems and workflows.
Transaction Management
- Manage a caseload of rentals including coordinating placement/assignment of tour and home finding opportunities; counseling customers of rental/tour process and determine customer’s intentions through a needs analysis process.
- Ensure proper entry/tracking of tour expenses and reimbursements through collaboration and coordination with the accounting team
Agent & Client Support
- Serve as a primary point of contact regarding lead-related issues or escalations, seeking guidance from the team Manager as appropriate.
Ensure a high standard of customer service is maintained throughout the lead lifecycle.
Basic Requirements
- Minimum of two years of experience in Real Estate or related field
- Knowledge of the real estate and relocation industry, including processes, terminology, and client expectations.
- Self‑driven and disciplined contributor who balances independent accountability with effective team collaboration
- High attention to detail and a customer-first mindset
- Excellent communication, organizational, and interpersonal skills.
- Proven ability to thrive in a fast-paced, high-volume environment while maintaining attention to detail and service quality.
- Proficiency in Microsoft Applications (Excel, Powerpoint, PowerBi, etc.)
High school diploma or equivalent required; college degree preferred.
Company
Anywhere is a global franchisor of some of the most recognized brands in the real estate industry. Our Franchise Group delivers value to agents and brokers through powerful marketing, sales support systems, training, mentorship, and tools & technology that help to fuel their success in a competitive real estate environment.
Anywhere Real Estate Inc. (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate, Century 21®, Coldwell Banker®, Coldwell Banker Commercial®, Corcoran®, ERA®, and Sotheby's International Realty® , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world. At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report.We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:
- Great Place to Work
- Forbes World's Best Employers
- Newsweek World's Most Trustworthy Companies
- Ethisphere World's Most Ethical Companies