Experienced Full Stack Healthcare Customer Service Representative – Bilingual Spanish (Remote) - Shift: 1:30 PM - 10:00 PM EST Sun/Thurs Off
Are you a compassionate and empathetic individual with a passion for delivering exceptional customer service? Do you possess excellent communication skills, both written and verbal, and a strong ability to listen actively? If so, we invite you to join our dynamic team at arenaflex as a Full Stack Healthcare Customer Service Representative – Bilingual Spanish (Remote). As a key member of our customer service team, you will play a vital role in providing top-notch support to our clients and their customers, ensuring a positive experience that exceeds expectations.
About arenaflex
arenaflex is a leading provider of customer care services, partnering with top companies around the world to deliver exceptional customer experiences. Our global network of contact centers is staffed by over 11,000 employees who are dedicated to providing world-class voice, chat, email, and social technologies. With a commitment to excellence and a passion for innovation, arenaflex is the go-to partner for companies seeking to elevate their customer care and call center solutions.
Job Summary
As a Full Stack Healthcare Customer Service Representative – Bilingual Spanish (Remote), you will be responsible for providing exceptional customer service to our clients and their customers, handling inbound calls, and resolving issues related to healthcare, wellness, pre-authorizations, copayments, and prescription plans/coverage. You will work in a fast-paced, dynamic environment, utilizing your exceptional communication skills, empathy, and problem-solving abilities to deliver a positive experience for every customer.
Responsibilities
* Actively listen to customers to understand their concerns and build a rapport that will make them feel heard and cared for
- Provide essential information to members regarding access to care issues, benefits, proof of coverage, member handbook, etc.
- Guide callers through troubleshooting, navigating self-service options, using company site, and/or using products or services
- Utilize client-specific knowledge systems to research and review multiple documents to better serve the customer while keeping the customer engaged
- Follow instructions provided through documented processes and procedures to ensure all compliance is met for government audits
- Empathize and resolve concerns to simplify the customer's healthcare experience
- Navigate through multiple computer applications with speed and accuracy
- Adapt to learn new call types when business needs change and flex support in those areas
Work at Home Requirements
* High-Speed Internet With At Least 50 Mbps Download Speed & 10 Mbps Upload Speed (No Satellite, Wifi, or Cellular/Wireless Carrier Internet Services)
- Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for (arenaflex will ship you company equipment to use)
- Dedicated, Quiet, & Secured Workspace with No Distractions
- A USB Wired Headset with Noise Canceling Microphone
Additional Requirements
* 18+ Years & High School diploma or its equivalent
- Minimum of 6 months of previous experience as a health plan call center agent (member service, provider service, pharmacy plan member service)
- Medicare and/or Medicaid experience would be a plus
- Exceptional customer service, active listening, and verbal and written communication skills
- High computer proficiency and navigation of multiple applications
- Willing to work any shift between 10:00am-1:00am 7 days a week Eastern standard time + holidays & weekends (on holidays, extend hours 24/7 to small staff)
- Professional Positive Attitude & Courteous Telephone Etiquette
- Customer-focused personality and a desire to help people
Benefits & Perks
* $15 per hour + Overtime during peak needs
- Bi-lingual Spanish $17 per hour
- Access up to 50% of your pay immediately after your shift
- Health Insurance (Medical, Dental, Vision) & Other Benefits
- Pet Insurance
- Paid, Virtual Training
- Remote work environment
- Opportunity for Professional Development
Career Growth Opportunities & Learning Benefits
At arenaflex, we believe in investing in our employees' growth and development. As a Full Stack Healthcare Customer Service Representative – Bilingual Spanish (Remote), you will have access to:
- Paid, virtual training to enhance your skills and knowledge
- Opportunities for professional development and career advancement
- A dynamic and supportive work environment that encourages collaboration and innovation
- A comprehensive benefits package that includes health insurance, pet insurance, and other perks
Work Environment & Company Culture
arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. Our company culture is built on the values of:
- Excellence: We strive for excellence in everything we do, from delivering exceptional customer service to innovating new solutions.
- Innovation: We encourage creativity, experimentation, and innovation to stay ahead of the curve.
- Collaboration: We believe in the power of collaboration and teamwork to achieve our goals.
- Respect: We treat each other with respect, empathy, and kindness, regardless of background, culture, or identity.
Compensation, Perks, and Benefits
As a Full Stack Healthcare Customer Service Representative – Bilingual Spanish (Remote), you will receive:
- Competitive hourly rate of $15 per hour + Overtime during peak needs
- Bi-lingual Spanish rate of $17 per hour
- Access up to 50% of your pay immediately after your shift
- Comprehensive benefits package that includes health insurance, pet insurance, and other perks
- Paid, virtual training to enhance your skills and knowledge
- Opportunities for professional development and career advancement
How to Apply
If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we invite you to apply for the Full Stack Healthcare Customer Service Representative – Bilingual Spanish (Remote) position at arenaflex. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or experience.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Disclaimer
arenaflex recruiting correspondence will always come from a talent acquisition representative with an official @arenaflex email address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to . Apply for this job