Experienced Patient Accounts Representative – Virtual Event for arenaflex

As a leading healthcare organization, arenaflex is dedicated to providing exceptional patient care and innovative solutions to the ever-evolving healthcare landscape. We are seeking an experienced Patient Accounts Representative to join our team in a virtual event setting. This role will play a critical part in supporting the reduction of Accounts Receivables for the Patient Financial Services department, ensuring seamless communication with patients, and facilitating the processing of Medicaid and other financial assistance applications.

About arenaflex

arenaflex is a premier healthcare destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

Job Summary

The Patient Accounts Representative position supports the reduction of Accounts Receivables for the Patient Financial Services department. The Representative may also perform a variety of duties, including assisting patients directly with their bill or other financial aspects of their care, correspondence response, billing and re-billing, certain denial issues, prompt handling of Accounts Receivable credits, and trend monitoring. Under limited supervision, determines liability on patient accounts, and works with patients or their representatives to provide financial assistance or secure payment.

Key Responsibilities

* Take actions that will support maximization of collection of balances due or account resolution from all sources. Meets Quality and Productivity expectations

• Facilitate account resolution. Accurately identify, follow-up on, or correct billing errors, lower than expected reimbursement, or denials for correction for submission or resubmission to patients and/or insurance carriers. Accurately perform actions on accounts that will result in the least amount of time and effort to bring an account to resolution based on job specific priority matrix
• Timely identify, research, and resolution any issues that may cause delays in payment or account resolution. Identify and recommend opportunities to improve collections and follow-up activities
• Work collaboratively across teams, with peers, and revenue cycle departments

Essential Functions

* Take actions that will support maximization of collection of balances due or account resolution from all sources. Meets Quality and Productivity expectations

• Facilitate account resolution. Accurately identify, follow-up on, or correct billing errors, lower than expected reimbursement, or denials for correction for submission or resubmission to patients and/or insurance carriers. Accurately perform actions on accounts that will result in the least amount of time and effort to bring an account to resolution based on job specific priority matrix
• Timely identify, research, and resolution any issues that may cause delays in payment or account resolution. Identify and recommend opportunities to improve collections and follow-up activities
• Work collaboratively across teams, with peers, and revenue cycle departments

Job Requirements

* High School diploma

• Bilingual- Spanish and English preferred (Please indicate on application/resume)
• 1-2 years' experience in healthcare insurance billing or account follow-up
• Strong knowledge of Patient Accounting systems
• Strong customer service skills
• Must be able to work in a team environment that requires quick turnaround and quality output

Preferred Qualifications

* Prior experience with Medicaid and Charity Care

Scheduling Requirements

* Full-time

• Rotating Schedule: Monday-Friday 9:00am-5:00pm or 8am-4pm; Tuesday- Saturday 10:30am-6:30pm (Schedule changes based on business needs)
• Rotating holidays required
• Some facilities will allow for a hybrid schedule TBD

Other Duties

* Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Additional Information

At arenaflex, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees' physical, emotional, social, and financial health. Some of the benefits include:

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Why Join arenaflex?

arenaflex is a dynamic and innovative organization that offers a wide range of career opportunities for individuals who are passionate about delivering exceptional patient care and making a difference in the lives of others. As a member of our team, you will have the opportunity to work with a talented and dedicated group of professionals who share your commitment to excellence and your passion for making a positive impact on the healthcare landscape.

How to Apply

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient care and making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job