IT Support Supervisor
We’re seeking an experienced IT Support Supervisor to lead a team focused on IT training, systems support, and application readiness in a healthcare environment. In this role, you’ll oversee specialists who design, configure, and deliver end-user and application training while ensuring a consistent, high-quality support experience.
You’ll be responsible for system stability, training effectiveness, data accuracy, and regulatory compliance, while building a collaborative, service-first team culture aligned with organizational priorities.
Key Responsibilities
Lead, coach, and support a remote team of IT training and application support specialists
Oversee the design, development, and delivery of IT and application training programs
Ensure system stability, data integrity, and adherence to regulatory/compliance requirements
Partner with cross-functional leaders to align training and readiness efforts with business needs
Maintain and improve documentation, workflows, and training materials
Monitor performance, manage schedules and assignments, and support workload prioritization
Drive a culture of customer service, accountability, and continuous improvement
Required Qualifications
Associate’s degree in Clinical Informatics, Computer Science, Business, or a related field
OR High school diploma/equivalent plus 2+ years of IT operations experienceMediClear certification or an equivalent HIPAA credential
- Strong working knowledge of IT workflows, healthcare applications, data integrity, and training methods
Proven ability to lead teams, manage competing priorities, and support remote staff effectively