Salesforce Release Manager

Company Overview

Index Analytics, LLC, is a rapidly growing, Baltimore-based small business providing health-related consulting services to the federal government. At the center of our company culture is a commitment to instilling a dynamic and employee-friendly place to work. We place priority on promoting a supportive and collegial team environment and enhancing staff experience through career development and educational opportunities.

Position Overview

Index Analytics seeks a Salesforce Release Manager to support Government contracts. In this position, we are highly organized professionals with strong attention to detail, capable of managing multiple Salesforce releases across environments while ensuring compliance with enterprise CI/CD process and security policies. The candidate must have a fundamental understanding of development process, support client meetings experience driving large-scale development teams product releases and remediation of security findings (if applicable).

Responsibilities

• Manage Salesforce code promotion changes across to UAT, SEI UAT and PROD, ensuring adherence to CI/CD and enterprise release management processes.
• Participate in and support client meetings. Act as the primary point of contact for release schedules, organizing upcoming changes across the org with 4+ separate teams, and ensuring all parties receive timely and accurate updates in a centralized location.
• Review and submit formal enterprise release requests, maintain release artifacts. This includes technical design documents, release design documents, Snyk and AppOmni security scans, and opening ServiceNow (SNOW) tickets.
• Maintain and manage Salesforce release pages in Confluence, including release calendars, readiness status, deployment schedules, checklist, and release notes for cross-team visibility.
• Manage risk, dependencies & impediments and inter-team dependencies that threaten the ART's progress
• Work proactively with Copado engineers, managers, architects and team members to address and resolve complex issues
• Enforce governance and compliance standards, ensure completion of required security scans testing phases, and approvals before production deployment.
• Monitor Salesforce org health, coordinate sandbox refreshes and/or back-end deployments with the architects and maintain metadata consistency across environments.
• Track development progress during the sprint, release items, and Jira versions under product team boards; ensure alignment of technical design and release design documentation
• Focus on standardization for deployments based on product support needs and best practices
• Provide targeted mentorship to Scrum Masters, Product Owners, and other ART leaders to help them continually improve release management skills and foster a collaborative environment.