Experienced Customer Experience Manager - Automotive in USA
Join arenaflex, a global leader in integrated logistics and supply chain management, as we continue to redefine the boundaries of possibility in the industry. With a rich history spanning over a century, arenaflex has been at the forefront of innovation and transformation, setting new standards for efficiency, sustainability, and excellence. As a seasoned professional with a passion for delivering exceptional customer experiences, you have the opportunity to make a significant impact in shaping the future of global trade and logistics.
About arenaflex
arenaflex is a global organization with over 100,000 employees across 130 countries. We believe in the power of diversity, collaboration, and continuous learning, and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With a commitment to harnessing cutting-edge technologies and unlocking opportunities on a global scale, we are shaping a brighter, more sustainable future for our customers and the world.
The Opportunity
arenaflex is seeking a dynamic and customer-centric individual to fill the role of Customer Experience Manager - Automotive in the USA. In this pivotal position, the incumbent will be responsible for overseeing the delivery of arenaflex's value proposition across SCM, Ocean, and LCL services. The successful candidate will lead client-facing teams, serving as the primary point of contact for customers, ensuring prompt query resolution, effective escalation management, and seamless coordination with internal teams.
Key Responsibilities
* Lead, coach, and motivate the team daily, ensuring they perform at their best.
- Regularly monitor team performance, addressing any shortcomings promptly.
- Ensure timely and efficient handling of customer requests, maintaining high service standards.
- Drive ownership and proactivity, continually improving customer and team satisfaction.
- Enhance submitted data quality through stringent compliance checks.
- Foster a positive team environment and manage internal/external stakeholders.
- Build strong customer relationships and propose value-creation projects.
- Monitor team capacity proactively and manage hiring processes.
- Align team key performance indicators across supportive teams.
- Standardize and optimize operations for enhanced efficiency.
We are looking for
* Minimum of 3 years in managing large Operations/Customer Service teams, and at least 5 years in the Management and Logistics sector.
- In-depth understanding of legal/commercial frameworks and documentation related to various transport modes and international trade.
- Familiarity with arenaflex policies, processes, and all applicable systems.
- Proven ability to work effectively in a flexible, matrix organization, exhibiting strong networking and collaboration skills.
- Excellent communication and presentation skills in a multicultural environment.
- Demonstrated ability to influence stakeholders and manage relationships at all levels.
- Results-driven attitude with a passion for customer service and cost management.
- Strong organizational skills, remaining well-organized under pressure.
- Proactive approach with exceptional problem-solving capabilities.
- Robust people management skills, including talent attraction, retention, and development.
Company Benefits
* Medical
- Dental
- Vision
- 401k + Company Match
- Employee Assistance Program
- Paid Time Off
- Flexible Work Schedules (when possible)
- And more!
Pay Range
$90,000-$100,000*
Notice to applicants applying to positions in the United States
You must be authorized to work for any employer in the U.S. arenaflex is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. arenaflex is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
How to Apply
If you are a seasoned professional with a proven track record in managing customer service and operations, and a passion for driving customer satisfaction, we invite you to apply. Your expertise and leadership could significantly enhance arenaflex's commitment to delivering exceptional customer experiences. Apply for the job now by clicking on the link below: Apply for the job now! Or, you can also apply through our website: Apply for this job Apply for this job