AI Native, Partner Manager
The Partner Manager serves as the primary post-sale point of contact for clients, ensuring their needs are met and expectations are consistently exceeded. They proactively resolve customer concerns, account issues, and escalated support inquiries with a solutions-oriented mindset.
In this role, the Partner Manager leverages AI-driven insights and tools to better understand customer behavior, anticipate needs, and identify opportunities for growth and retention. They are an exceptional communicator who can translate data and insights into meaningful strategies, collaborating with clients to co-create solutions that drive value.
They provide strategic guidance and recommendations to help clients uncover, qualify, and act on new opportunities, using both relationship management and intelligent analysis to inform decisions.
This career-level professional is highly skilled, disciplined, and adaptable, operating effectively in a tech-enabled environment. They handle increasingly complex assignments under moderate supervision, exercising independent judgment and using AI-enhanced workflows to safeguard revenue, strengthen partnerships, and improve customer outcomes.
Responsibilities include
- Day to day point of contact for external partners
- Build relationships with key employees among partners
- Create plans to address partners’ business needs
- Schedule regular meetings with partners to ensure they are satisfied
- Act as point of contact for complaints and escalate issues as appropriate
- Help sales team up-sell or cross-sell services and products
- Ensure both the company and partners adhere to contract terms
- Study competition to find new ways to retain customers
- Manage monthly partner budgets and execute monthly partner billing
- Internal coordination across functional groups to execute changes to pricing, budgets, and lead distribution
- Track and forecast category & partner lead volume
- Fully own majority of partner relationships
- Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs
Requirements
- BSc/BA in Business Administration, Marketing, or a related field
- 4+ years of relevant experience
- Proven experience as a Client Relations Manager, Relationship Manager, Account Manager, or similar role
- Demonstrated success meeting and exceeding performance targets
- Background in customer service; industry experience is a plus
- Experience tracking and interpreting KPIs (e.g., customer satisfaction, retention, growth metrics)
- Proficient in MS Office, with working knowledge of CRM platforms (e.g., Salesforce)
- Comfortable leveraging AI tools and data-driven insights to enhance client engagement, prioritize opportunities, and improve decision-making
- Experience using or adapting to AI-enabled platforms (e.g., CRM automation, predictive analytics, or customer insights tools) to drive efficiency and outcomes
- Strong ability to translate data (including AI-generated insights) into actionable strategies for clients and internal stakeholders
Benefits
Why You’ll Love Working Here
At ConsumerAffairs, your voice matters. We foster a collaborative environment where you’re encouraged to take initiative, experiment boldly, and grow professionally. We're committed to work-life harmony, career development, and celebrating wins together.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development