Territory Service Specialist

Job Summary

• The Territory Service Specialist obtains orders for services and onboards newly generated accounts in a predetermined geographic territory. Primary focus being outpatient clinics who see a high volume of infections. Key responsibilities include educating, servicing, and training existing customers on company offerings. Identifies new business opportunities by developing existing relationships and cold calling prospective accounts. Assists the Territory Sales Director in assigned territory as needed. Duties customarily and regularly involve extensive travel and activities away from the Company’s physical place of business.

Essential Responsibilities/Duties

• Travels throughout assigned territory under direction of the VP of Sales to call on current customers and to solicit new and profitable business
• Responsible for assisting in growth of new and current business
• Schedule and execute in-service training at customer sites to facilitate business growth
• Train clinic staff in proper processing of requisitions and sample collection procedure
• Ensure all customers are adequately always stocked with appropriate supplies
• Plan and execute visits to existing accounts in the territory on a regular basis
• Identify, communicate, and help resolve any service issues, billing issues or customer complaints
• Schedule and/or arrange UPS/FedEx/Courier pick-ups from offices
• Depending on location travel required up to 50%

Qualifications

• Education –
  • Bachelor’s degree in business or relevant field of study; or an equivalent level of education and experience
• Competencies/Skills –
  • Effective use of sales and business development tactics
  • Able to independently research, organize, multitask, and prioritize work ▪ Exceptional verbal/ written communication skills
• Experience –
  • 1+ years documented successful sales numbers, B2B, or medical sales
  • Prior sales or customer service functions

Mental/Physical Demands & Work Environment

Vision, hearing, speech, movements requiring the use of wrists, hands and/ or fingers. Must have the ability to sit for extended periods. Must have the ability to work the hours and days required to complete the essential functions of the position. Light physical effort requires handling average weight objects up to 10 lbs. and some standing and walking. Learning, thinking, concentration, and the ability to work under pressure, particularly during busy times. Ability to drive reasonable distance and sit in a vehicle for extended periods of time. Must be able to travel with overnight stays. Must be able to pay close attention to detail and able to work as a member of a team to ensure excellent customer service. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Must be proactive in finding solutions. Work location is remote.

This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee(s) that are in this position. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.