Oracle Cloud CX Lead Consultant (OFS/TOA)

Your role, your impact

As an Oracle Cloud CX Lead Consultant (OFS/TOA), you’ll help clients address enterprise resource planning needs using Oracle Field Service (OFS/TOA). This team supports clients in optimizing work and resource management through Oracle and industry‑specific solutions. If you are a lead consultant with strong OFS and workforce management experience supporting Central and Eastern time zones, this role is for you.

Travel to client sites is required up to 25% of the time.

Responsibilities

Your day-to-day

• Demonstrate extensive abilities and/or a proven record of success, as both an individual contributor and team member, with identifying and addressing client needs including:

  • Actively participate in client discussions and meetings;

  • Manage engagements, including preparing concise, accurate documents and maintaining project economics while maintaining flexibility for unanticipated issues;

  • Supervise teams to create an atmosphere of trust and seek diverse views to encourage improvement and innovation;

  • Answer questions and provide direction to less experienced staff;

  • Coach staff including providing timely meaningful written and verbal feedback.

Qualifications

Keys to your success

• Bachelor’s degree;

• 3 to 5 years of experience with OFS;

• Extensive experience with Oracle Field Service Cloud (TOA), including hands-on functional configuration and/or technical development;

• Experience leading at least 1 implementation;

• Demonstrated proficiency in designing, building, testing, and deploying mobility solutions aligned with business and operational needs;

• Proven ability to design, implement, and support business processes within mobile field service environments;

• Strong capability in identifying and addressing client needs while delivering high‑quality solutions;

• Ability to build and maintain effective, trust-based client relationships;

• Skilled at delivering concise and actionable requests for information;

• Proactive communication of potential issues or conflicts to supervisors or project leadership;

• Ability to communicate with clients and stakeholders in an organized, clear, and knowledgeable manner;

• Self-motivated with the ability to plan work effort and manage priorities;

• Ability to effectively work in a remote model with clients and peers.

Extra edge

• Participation in the improvement of business processes, including leveraging Oracle Field Service Cloud [TOA];

• Understanding common issues facing clients in various industry sectors.

Language skills

• English: Proficient

About Company

Our offer

• Balance that works for you: Work-life balance helps us stay at our best. With flexible work options and our Unlimited Vacation Plan, you can rest and recharge when you need it most.

• Support for your well-being: Our benefits are designed with optimal health and wellness in mind. You’ll have access to 24/7 virtual healthcare, as well as an extensive wellness portal that provides tools and resources to support your physical, mental, emotional and financial well-being.

• Continuous growth and learning: Through partnerships with world-renowned education leaders, we provide access to thousands of top-rated online courses and certifications. With exclusive leadership programs and a tuition reimbursement program for external training, we set you up to achieve your ambitions.

• Ownership with opportunity: Through our Employee Share Purchase Plan with matched contributions, you become a shareholder, directly benefiting from our collective achievements.

Our commitments

• Our authenticity is our strength: The diversity of our backgrounds, experiences, thoughts and insights is our competitive advantage. We foster a collaborative environment where we embrace our authenticity and leverage our unique perspectives to collectively build the future we all envision.

• An inclusive path to success: Fostering an environment where you can thrive starts with ensuring an accessible recruitment process. If you require any accommodations, we welcome you to contact us. For more information, please visit our accessibility page: https://www.alithya.com/en/accessibility.

Company