Business Development Representative

Position Summary: Muni-Link is seeking a Business Development Representative to support the growth of our Muni-Link software and Web Presence solutions. This role is ideal for someone who enjoys phone-based outreach, building relationships, and guiding prospects through a thoughtful, solutions-oriented sales process.

Position Responsibilities • Generate and qualify leads for Muni-Link and Web Presence solutions

• Conduct outbound prospecting and follow up on inbound marketing leads

• Engage decision-makers through consultative conversations to identify needs and opportunities

• Collaborate with Muni-Link sales representatives to transition qualified opportunities

• Manage assigned territories and target specific markets via phone-based outreach

• Deliver product information, schedule and support demos, and help move prospects through the sales cycle

• Nurture leads overtime and maintain consistent follow-up

• Maintain accurate records of activities, leads, and customer interactions in CRM systems

• Partner with marketing, pre-sales, and sales teams to align on strategy and messaging

• Independently close smaller opportunities while supporting larger team-driven sales

Skills Needed

• Phone-Based Sales & Prospecting – Comfortable making high-volume outbound calls and engaging leads over the phone

• Consultative Selling – Ability to understand customer needs and position solutions effectively (non-pushy approach)

• Lead Generation & Qualification – Skilled at identifying, nurturing, and qualifying prospects

• Closing Skills – Proven ability to close deals, particularly in a remote/phone-driven environment • Communication Skills – Strong verbal communication with the ability to speak confidently with decision-makers

• Relationship Building – Ability to build trust and maintain long-term prospect engagement

• CRM & Data Management – Experience tracking activities, leads, and pipeline in CRM systems

• Territory Management – Ability to manage assigned regions and target specific markets strategically

• Collaboration – Works effectively with sales reps, marketing, and internal teams

• Time Management & Organization – Able to handle multiple leads, follow-ups, and tasks efficiently

• Product Knowledge Development – Willingness to learn and communicate product/service value clearly

• Problem Solving – Ability to identify customer challenges and align them with solutions

• Demo Coordination & Support – Comfortable assisting with or leading parts of the demo and sales process

• Persistence & Follow-Up – Strong discipline in maintaining consistent outreach and followthrough

Requirements

Education/Experience: Typically requires a bachelor’s degree (or international equivalent) and 2+ years of relevant experience.

#HP1