Director of Technology

JOB TITLE: Director of Technology

DEPARTMENT: Operations

REPORTS TO: Sean Hogan - Chief Operating Officer

EMPLOYMENT TYPE: Full-Time

FLSA CLASSIFICATION: Exempt

MISSION ALIGNMENT

Alpha USA exists to equip and serve the Church in its mission to help people discover and develop a relationship with Jesus. Every staff member at Alpha plays a critical role in advancing this mission, contributing to a culture of prayer, hospitality, evangelism, and innovation.

PURPOSE OF ROLE, SPECIFIC RESPONSIBILITIES (INCLUDED BUT NOT LIMITED TO)

The Director of Technology provides strategic leadership for Alpha USA’s technology ecosystem, ensuring platforms are reliable, secure, scalable, and aligned to ministry impact. This role governs the organization’s technology portfolio—including Salesforce, Microsoft 365, and related systems—while empowering the technology team to execute well. The Director bridges strategy, operations and oversight, translating ministry and organizational needs into trusted, adopted technology solutions.

Essential Responsibilities and Functions

1. Technology Strategy & Leadership

• Own and execute the organization’s technology strategy in alignment with Alpha’s mission and operational priorities
• Serve as the senior leader for all technology platforms, systems, and integrations
• Lead, develop, and manage the IT & systems team with clear accountability and growth paths including emerging technologies

2. Platform Governance & Strategy

• Provide strategic oversight for Salesforce as a key organizational platform, setting direction for governance, adoption, and long-term value
• Guide and empower the Salesforce team to ensure platform design and integrations support donor development, marketing & communications, ministry outcomes, and reporting & decision-making
• Establish platform governance: data standards, access, prioritization, and change management
• Partner cross-functionally to understand business needs and set clear priorities for the platform team to execute
• Set the platform roadmap direction and develop the Salesforce team members to drive adoption, training, and value realization across the organization

3. IT Operations & Infrastructure

• Ensure reliability, security, and performance of:
• Microsoft 365 ecosystem
• Device management and security
• Core infrastructure and SaaS tools (including artificial intelligence)
• Oversee vendor relationships, contracts, renewals, and budget stewardship
• Maintain clear processes for support, requests, and project intake

4. Data, Reporting & Enablement

• Partner with Donor Development, Finance, Impact, Marketing, and Ministry to ensure data is accurate, trusted, and usable
• Champion responsible and effective use of AI and automation where appropriate

5. Cross-Functional Partnership

• Serve as a strategic partner to department leaders
• Bring clarity to ownership, timelines, and decision-making for technology initiatives
• Ensure technology work is aligned with organizational goals

ROLE DIMENSIONS:

• Budget Management: Technology
• People Management: Salesforce Manager, IT Solutions Manager, Systems Manager
• Key Relationships – Internal: Department Directors, especially Marketing, People Operations, Impact, and Finance
• Key Relationships – External: Alpha International, Vendors and Contractors

ESSENTIAL SKILLS, EXPERIENCE AND EDUCATION

• Proven technology leader with experience governing and evolving a multi-platform technology environment in service of organizational mission
• Familiarity with Salesforce as an organizational platform, with enough fluency to provide strategic direction, ask good questions, and support a team of practitioners
• Ability to translate organizational strategy into clear technology roadmaps, priorities, and decisions
• Strong people leadership experience, including developing teams and holding accountability
• Demonstrated success partnering cross‑functionally with executive leaders and non‑technical stakeholders
• Solid grounding in modern SaaS environments, IT operations, security, and vendor management
• Experience leading complex, cross‑department initiatives in ambiguous or changing environments
• Strong communication, judgment, and change‑management skills
• 7+ years of progressive experience in technology, systems, or IT leadership; nonprofit or mission‑driven experience preferred

DESIRABLE CHARACTERISTICS

• Mission‑driven and people‑centered, with a genuine desire to enable others through technology
• Clear, steady leader who brings calm, structure, and focus in complex or ambiguous situations
• High‑ownership mindset, taking responsibility from idea through execution and follow‑through
• Embodies Alpha culture (prayer, invitation, hospitality, generosity)
• Adheres to Alpha Staff Operating Values

SUCCESS IN THIS ROLE LOOKS LIKE

• Key platforms, including Salesforce, are trusted, well-governed, and consistently used across the organization
• Teams understand how to use systems effectively and feel supported
• Technology decisions are proactive, with at least 30% of technology work being proactively planned (roadmap-driven), major decisions include documented tradeoffs, and unplanned reactive work decreases quarter over quarter

COMPETENCIES & ATTRIBUTES

• Embodies Alpha DNA (prayer, invitation, hospitality, etc.)
• Adheres to Alpha Staff Operating Values (see attached)
• Ability to oversee a growing network of churches and partnerships
• Ability to Cast Vision in a Compelling Way
• Motivational Leadership
• Collaboration / Teamwork
• Drive for Results (see Organizational Goals)
• Problem Solving and Innovation