Analyst, Sales Operations Sr
Sales Support Analyst
Reports to: VP, Sales
Nature & Scope of Position
The Sales Support Manager is responsible for providing critical support to Regional Sales Managers across customer service, program coordination, and sales operations. This position ensures that sales teams are fully enabled to focus on customer acquisition and growth, while the Sales Support Manager manages internal processes, customer follow-up, and cross-functional coordination. The role requires strong organizational, communication, and problem-solving skills to drive customer satisfaction, operational excellence, and revenue growth.
Key Accountabilities
Sales Support & Customer Management
- Assist in managing inbound customer inquiries, ensuring timely and professional responses.
- Track, monitor, and follow up on sales opportunities, renewals, and contracts.
- Assist with forecasting, pipeline management, and reporting in CRM (e.g., Salesforce).
Program & Project Management
- Coordinates logistics, timelines, and deliverables across departments to support sales campaigns and customer programs.
- Supports Regional Sales Managers in ensuring adherence to contractual and service commitments by liaising with program managers, customer service, and operations.
- Support Regional Sales Managers by establishing meeting cadence and helping orchestrate program reviews, bid development, and contract amendments.
- Develops and maintains reporting dashboards for sales performance, customer satisfaction, and financials.
Customer Service Excellence
- With guidance from Regional Sales Managers supports resolving customer concerns and issues through alignment with customer programs, operations and technical teams,
- Coordinate with customer service teams to address complaints, disputes, and escalations quickly.
Financial & Business Support
- Assist with program and sales financial analysis, including forecasting, margins, and budget monitoring.
- Collaborate with finance and credit teams on payment terms, overdue accounts, and customer transactions.
- Provide logistical and tactical support of continuous improvement initiatives in sales processes, reporting, and customer engagement.
Leadership & Team Collaboration
- Demonstrate initiative and accountability in supporting the sales organization.
- Build strong cross-departmental relationships to ensure smooth workflow between sales, customer service, and operations.
- Actively contribute to sales team meetings, strategy discussions, and performance reviews.
- Model behaviors consistent with company values, quality standards, and customer-first principles.
Qualifications
- Bachelor's degree or equivalent combination of experience in sales support, program management, customer service management, or a related field required.
- Strong planning, organizational, and communication skills.
- Demonstrated ability to manage multiple priorities and deadlines in a fast-paced environment.
- Strong customer service and relationship management skills.
- Financial and business acumen with experience in forecasting and reporting.
- Proficiency with CRM platforms (e.g., Salesforce), Microsoft Office (Excel, PowerPoint, Word), and project management tools.
- Willingness to travel occasionally to support Regional Sales Managers and key customer engagements.
Working Environment
- Remote role with extended periods at a computer.
- Occasional travel to support sales activities, customer reviews, and team meetings.