Service Manager
The Service Manager shall
(a) Plan, coordinate and oversee the execution of Tasks and Sub-tasks;
(b) Organise and lead the service teams work, ensuring coherent and efficient collaboration on the technical delivery;
(c) Monitor progress and identify issues or dependencies affecting timely delivery, and escalate them to the Contract Manager when contractual implications arise;
(d) Prepare and maintain service planning artefacts, including schedules, resource planning and other document required under generally accepted service management methodologies;
(e) Facilitate day-to-day technical communication and coordination within the service team and with other involved stakeholders;
(f) Support the integration and sequencing of activities across different workstreams;
(g) Contribute to service reporting and provide service information when required;
(h) Act as the main contact point on all matters related to the services technical delivery and progress.
Requirements
a) at least five years of experience in establishing and managing a similar payment service system of comparable complexity, scope, and scale
b) at least five years of experience with responsibility for the information technology infrastructure and the security of data at a similar payment service system
c) English level B2
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