IT Support Specialist

Job Description

Where you’ll work:  Guatemala City, Guatemala 

IT & Tech Ops at GoTo

GoTo’s IT & Tech Ops team enables a remote-first, high-performance workplace—powered by state-of-the-art AI technology. We’re dedicated to delivering seamless digital experiences that boost productivity and collaboration for every employee worldwide. By harnessing AI, we automate routine tasks, proactively identify solutions, and open new doors for global teamwork and problem-solving. Join our tech innovators and help reimagine the future of work for our teams and customers.

Your Day-to-Day As a IT Support Specialist , you’ll play a key role in:

• Work as part of a global team to provide top class support to internal employees,

• Troubleshoot standard technical queries related to hardware and software products (e.g. Microsoft products, operating system, networking, GoTo products)

• Manage the resolution of all incidents/tickets, per respective SLA processes and guidelines.

• Providing basic advice and assist with basic user training.

What We’re Looking For As a IT Support Specialist Tier 1, you’re bringing:

• Reliable, dependable, flexible, and able to multi-task with priority.

• Excellent problem solving, analytical, verbal, and written communication skills in the everyday environment.

• Windows 11 and MacOS basic knowledge. Linux knowledge/experience is advantageous.

• Microsoft Office 365 basic knowledge.

• Basic network knowledge

• Light to medium physical exertion, routine bending, and lifting may be required.

What We Offer

At GoTo, we believe in supporting our employees with a comprehensive range of benefits designed to fit your life—at work and beyond. Here are just some of the benefits and perks you can expect when you join our team:

• Comprehensive health benefits, life and disability insurance, and fertility and family-forming support programs

• Paid holidays, volunteer time off, and quarterly self-care days and no meeting days

• Tuition and reading reimbursement programs to support your continuous learning and professional growth

• Thrive Global Wellness Program, Confidential Employee Assistance Program (EAP)

• Employee programs—including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program—to amplify your connection and impact.

At GoTo, you’ll find the flexibility, resources, and support you need to thrive—at work, at home, and everywhere in between. You’ll work towards a shared goal with an open-minded, cohesive team that’s greater than the sum of its parts. We’re committed to creating an inclusive space for everyone, because we know unique perspectives make us a stronger company and community. Join us and be part of a company that invests in your future, where together we’ll Be Real, Think Big, Move Fast, Keep Growing, and stay Customer Obsessed. Learn more.