IT Support Specialist
This is a remote position.
If you’re the IT person others rely on when things break—we want to talk to you. This role is for someone who doesn’t just handle tickets, but actually solves problems, keeps systems stable, and communicates clearly with users who need support. If you have solid experience in email systems, user management, and day-to-day IT support—this role will feel familiar, but more structured and impactful. About the Role You’ll support both end users and core systems, focusing on communication platforms, user access, and overall technical support. You’ll be responsible for keeping things running—whether it’s resolving email issues, managing accounts, or handling technical concerns across devices and networks. This is an Independent Contractor role, compensated based on active work hours, with leave credits and HMO coverage after 90 days, in a fully remote setup. Key Responsibilities- Set up and maintain user mailboxes and distribution lists in Microsoft Exchange or Office 365
- Troubleshoot email issues including SPF, DKIM, DMARC, spam filtering, and IMAP/POP3/SMTP connectivity
- Provide L1/L2 technical support for hardware, software, and network concerns (LAN/WAN, Windows/macOS)
- Manage Active Directory user accounts, permissions, and security groups
- Document and track support requests using Jira, Zendesk, or similar tools to ensure SLA compliance
- Monitor and manage security tools such as antivirus, anti-spam, and data loss prevention (DLP)
- 2–4 years of experience in IT Support or Helpdesk roles
- Proven experience with Microsoft Office 365 / Exchange
- Familiarity with Google Workspace and Windows Server administration is preferred
- Basic understanding of DNS, DHCP, IP addressing, and VPN setup
- Certifications such as MCSA, CCNA, or Microsoft Certified: Modern Desktop Administrator Associate are highly regarded
- Ability to explain technical issues clearly to non-technical users
- Key Competencies
- Strong problem-solving skills, especially under pressure
- Ability to work independently while collaborating with a team
- Customer-focused approach to handling support requests
- Hands-on with real-world IT support tasks
- Comfortable managing both user concerns and system-related issues
- Able to maintain consistency in a fast-paced support environment