Senior Manager for Sales and Business Development

About Us

SVC is an established global BPO and managed services provider with delivery operations in the Philippines and clients across Australia, the United States, and other international markets. Since 2008, we have partnered with organisations to scale operations, improve customer experience, and reduce cost through secure, high-quality offshore delivery.

We operate to globally recognised standards, including HIPAA, SOC 2, PCI DSS, and ISO-aligned security frameworks, and are Great Place to Work® certified.

We are now entering our next growth phase: building a dedicated Australian market presence, with ANZ expansion to follow.

The Role

This is a senior, hands-on market development role suited to an experienced BPO or outsourcing sales professional who has successfully built new territory revenue. You will own the Australian go-to-market strategy from the first conversation to the signed agreement. This is not a maintenance role — it is a strategic growth mandate. What you'll be doing

You will work directly with the President and collaborate with US sales leadership and Philippine delivery teams to ensure scalable solutions.

• Personally build and manage a strong outbound pipeline across Australia
• Prospect via phone, email, and LinkedIn to win new BPO and outsourcing opportunities
• Run discovery calls and clearly articulate offshore delivery and managed service solutions
• Work closely with marketing to develop region-specific sales materials, including decks, one-pagers, messaging, and outreach sequences
• Prepare proposals, negotiate commercials, and close pilot programs and long-term managed service agreements
• Collaborate with delivery teams to ensure solutions sold are practical, scalable, and aligned with offshore capabilities
• Provide ongoing market feedback to refine ICPs, pricing, messaging, and target verticals
• Where appropriate, support adjacent regional opportunities such as New Zealand or nearby markets as the business expands

What you'll be selling

Core BPO and outsourcing services include:

• Call centre and customer support operations (inbound and outbound)
• Back-office administration and processing
• Lead generation and outbound sales support
• Appointment setting and customer follow-up
• General business process outsourcing and managed services

Healthcare-adjacent services (advantage, not requirement) include

• NDIS and provider operational support
• Aged care and home or community care administration
• Insurance and claims-related support
• Telehealth intake, follow-up, and documentation support

About you

• 2 + years' experience selling BPO, call centre, or outsourcing services is preferred
• Proven hunter with a track record of winning new logos
• Comfortable building a pipeline from scratch in a new market
• Confident with outbound prospecting and rejection
• Willing to work closely with marketing to help build local go-to-market materials
• Healthcare experience is a plus, but not essential
• Strong communicator who can sell value, outcomes, and delivery quality rather than just price
• Based in Australia

What's an offer

• Competitive Salary
• Uncapped commission with meaningful earning potential
• Strategic market ownership across Australia
• Direct executive access and influence over ANZ's growth strategy
• Long-term leadership pathway as the region scales

Apply now

Submit your CV and a short cover letter outlining your experience selling BPO or outsourcing services, and why you're interested in building the Australian market with SVC.