Regional Director
As a Regional Director at H&R Block, you will play a pivotal role in driving client growth and increasing company profitability by leading assigned district management across a specified region (approximately 12 districts / 340 offices across the Mid-Atlantic region). Your responsibilities will include managing operations, developing business strategies, and increasing profitability within the assigned geographic area. We are seeking a strategic and visionary leader with strong business acumen, experience in strategic planning, effective team management and development, and transformative and bold leadership skills.
Day to day, you’ll…
- Drive results for all activities that lead to company growth, including associate hiring, associate development, workforce planning and client satisfaction and retention; ensure goals and targets are met within assigned geography and provide leadership to district general managers and team members
- Coach, develop, and mentor district general managers; evaluate district general manager performance consistent with H&R Block talent routines including quarterly, mid-year, and end of year conversations
- Travel to district offices to ensure consistent application and interpretation of standard operating procedures; identify and implement solutions for a consistent business approach while remaining sensitive to the individual business needs of each office
- Incorporate bold thinking and problem-solving skills to resolve issues and obstacles
- Attend and represent H&R Block at various district events and motivate associates to understand and apply the company’s purpose
- Participate in strategic planning along with other field leaders to ensure the direction of the business is appropriate and positioned to achieve its goals and objectives
- Review business results and recommend solutions to improve performance of assigned districts; recommend solutions to further advance company goals
- A minimum of 10 years of related work experience
- Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience
- Understanding of the dynamics of franchise owner/company owned environment
- Ability to make independent decisions; assume complete responsibility for his/her work and decisions
- Experience in developing and executing short-term and long-range strategic plans
- Experience in a retail or similar work environment is required, multi-unit is a plus
- Effective math and analytical skills
- P&L ownership, including the ability to increase profitability and to develop, analyze, and manage budgets
- Effective verbal, written, and interpersonal communications skills, public relations skills, and detail-oriented
- Proven ability to lead, motivate, and develop associates
- Knowledge of district and/or regional operations sufficient to select, train, and direct the activities of the district and regional office staff and to make effective operating decisions
- Four years as a district manager or equivalent
- Regional director experience