Claims Correspondence Analyst
Berkley Accident and Health is a risk management company that designs innovative solutions to address unique challenges. The Claims Correspondence Analyst will serve as a first point of contact for inquiries related to claims, handling EOR requests, claim status inquiries, and ensuring compliance with company policies.
Responsibilities
- Respond promptly and professionally to incoming requests regarding: EOR requests, claim status requests/updates and general claim questions from Account Management, Sales, Brokers, Policyholders and Third-Party Administrators
- Review and prescreen information received for initial claim file setups
- Maintain accurate records of all interactions and updates in the claims system and/or shared drive
- Ensure compliance and company policies, regulatory requirements and confidentiality standards by ensuring that all external communications that contain PHI/PII are sent securely
- Provide exceptional customer service by delivering clear, concise and professional communication
- Complete all assigned requests within a 48 to 72-hour handling timeframe
- Projects and other work as assigned
Skills
- High school diploma
- Prior experience in claims processing, healthcare administration or customer service strongly preferred
- Strong organizational skills and attention to detail
- Excellent verbal and written communication skills
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office Suite software
- Customer-focused mindset
- Problem-solving and critical thinking
- Time management and multitasking
- Adaptability in a dynamic environment
Benefits
- Health
- Dental
- Vision
- Life
- Disability
- Wellness
- Paid Time Off
- 401(k)
- Profit-Sharing plans
Company Overview