Customer Service Phone Agent – No Late Nights or Weekends! – Hybrid Role
Hyatt Hotels Corporation is a company where high expectations are not only met—they’re exceeded. The Customer Service Phone Agent role involves responding to phone calls, emails, and additional guest inquiries while conducting in-depth research to resolve guest concerns.
Responsibilities
- Respond to phone calls, emails, and additional guest inquiries
- Conduct in-depth research to resolve guest concerns
Skills
- High school diploma or equivalent
- 1+ year of customer service experience
- Ability to thrive in a fast-paced environment
- Proven track record of meeting or exceeding performance goals
- Strong multitasking skills with proficiency in multiple PC applications
- A true desire to satisfy the needs of others in a fast-paced environment
- Refined verbal and written communication skills
- Proficient knowledge of computer applications
Benefits
- Health and welfare programs
- Retirement savings plan
- Educational assistance
- Employee stock purchase program
- 12 free room nights for full-time associates after 90 days
- Wellness reimbursement
- Community involvement opportunities
- Up to 16 days of paid time off in your first year, plus paid holidays
- Full healthcare benefits after 30 days
- Growth and Advancement opportunities as early as six months
- Free and discounted room nights, including Friends and Family discounts, at Hyatt locations worldwide
- Casual dress and a fun, inclusive work environment
- PerkSpot discounts at top retailers (Apple, AT&T, Verizon, and more)
- Paid parental leave and adoption assistance
- Tuition reimbursement
- Free access to Headspace for wellness and meditation
- Paid time for volunteer and community engagement
Company Overview