Customer Support Clerk
Berkheimer Tax Innovations has supported communities across Pennsylvania for 90 years, and they are currently seeking Customer Support Clerks to join their team in McElhattan, PA. The role involves providing assistance to taxpayers through in-person and phone support, processing tax forms, and ensuring accounts remain accurate and in good standing.
Responsibilities
- Provide face-to-face support by answering questions, assisting with account-related concerns, and helping ensure accounts remain accurate and in good standing
- Answer incoming phone calls, responding to questions and providing assistance related to tax accounts, payments, and general inquiries
- Process tax forms & post payments to proper accounts
- Complete all tasks in a timely manner while meeting company standards
Skills
- Detail-oriented individuals
- Ability to provide face-to-face support
- Ability to answer incoming phone calls
- Ability to process tax forms and post payments
- Ability to complete tasks in a timely manner while meeting company standards
Benefits
- Medical, Dental, Vision & Life Insurance
- Paid Holidays, Vacation, Sick, and Personal Time
- Wellness Program including physical, emotional, and financial wellness
- 401(k) with Profit Sharing
- Employee Assistance Program
- Voluntary Benefit Plans
- FSA & HSA Options
- Travel Insurance
- Business casual work environment
Company Overview