[Remote] Associate Customer Service Representative (Remote-May 2026)
Note: The job is a remote job and is open to candidates in USA. RemoteHunter is a company operating within the insurance and healthcare industry, focusing on improving access to affordable healthcare in North Dakota. The Associate Customer Service Representative plays a key role in assisting members, providers, and customers, resolving inquiries and fostering positive relationships to enhance member satisfaction and operational efficiency.
Responsibilities
- Assist and educate members, providers, and customers via phone, internet, and written inquiries
- Respond accurately and promptly to inquiries
- Resolve customer issues ranging from routine to moderately complex
- Document interactions and correspondence clearly and maintain proper tracking
- Navigate multiple computer systems and internal resources to gather plan information
- Maintain fundamental knowledge of insurance terms, practices, and company products
- Independently manage common problems and seek guidance for complex situations
- Stay informed of available resources to ensure effective resolution
Skills
- High School Diploma or GED
- 1 year of customer service or related experience (hospitality, healthcare, or office experience preferred)
- Private workspace with a fast, hard-wired internet connection
- Strong verbal and written communication skills
- Proficiency in navigating multiple computer programs and applications
- Willingness to learn new skills
Benefits
- Affordable medical, dental, and vision coverage
- Employer-funded Lifestyle Spending Accounts and Health Savings Accounts
- Employer-paid life and disability insurance
- 401(k) retirement plan with company match and immediate vesting
- Paid holidays, PTO, PTO donation program, and paid parental leave
- Mental health resources and Employee Assistance Program (EAP)
- Learning and development opportunities and Educational Assistance Program
- Paid volunteer time and employee recognition programs
- Flexible work arrangements
Company Overview