[Remote] Remote Customer Advocate
Note: The job is a remote job and is open to candidates in USA. Disabled Veteran Solutions (DVS) is seeking passionate and dedicated Customer Advocates to join our Customer Service Division. As a Customer Advocate, you will be the primary point of contact for individuals, guiding them through their healthcare needs with empathy and professionalism.
Responsibilities
- Guide individuals through their healthcare needs with empathy, accuracy, and professionalism
- Navigate PCPs and medications
- Coordinate appointments and benefits
Skills
- High School Diploma or equivalent (Bachelor's degree preferred)
- Minimum of 1 year of experience in insurance operations or a related field
- Proficiency in using multiple web-based platforms and tools
- Strong attention to detail and organizational skills
- Excellent active listening and problem-solving skills
- Ability to manage multiple systems and tasks efficiently while maintaining a professional and empathetic tone
- Genuine passion for improving the lives of others
- Background in healthcare, insurance, social work, or behavioral health
- Familiarity with medical terminology and health benefit plans
- Proven success in a customer service environment, especially in complex, high-volume settings
Benefits
- Medical
- Dental
- Vision
- Competitive Salary
- Paid Time Off
Company Overview