[Remote] Technical Support Specialist I
Note: The job is a remote job and is open to candidates in USA. Amplix is a leading technology advisory firm that helps organizations accelerate business transformation through innovative technology. As a Technical Support Specialist, you will be responsible for providing exceptional customer support and serving as the initial contact point for customers seeking assistance with telecommunications concerns.
Responsibilities
- Provide Level 1 support for wireless requests received by telephone from 8:00 a.m. to 8:00 p.m. EST
- Troubleshoot issues and support device activations and warranty replacements
- Respond to after-hours callouts as needed
Skills
- Provide Level 1 support for wireless requests received by telephone from 8:00 a.m. to 8:00 p.m. EST
- Troubleshoot issues and support device activations and warranty replacements
- Respond to after-hours callouts as needed
Company Overview