Service Reliability Engineer

OpenEye is a leading cloud video platform company delivering solutions for video security, business intelligence, and loss prevention. They are seeking a Service Reliability Engineer to enhance the reliability and quality of their software and release processes, collaborating closely with various teams to ensure exceptional customer experience. The role involves maintaining system reliability, automating operations, and driving service improvements through monitoring and analysis.

Responsibilities

• Engineer and implement solutions that increase system integrity, scalability, security, and reliability
• Monitor, analyze, and improve system metrics, proactively driving service improvements and customer experience
• Implement, operate, and continuously improve monitoring, alerting, and observability systems
• Participate in incident response, postmortems, and release health processes; develop tools and dashboards to minimize recurrence
• Partner with the Service Reliability Manager and cross-functional teams to plan and deliver strategic reliability and quality initiatives
• Define, measure, and improve service-level indicators (SLIs) and objectives (SLOs) for platform reliability
• Identify trends and risks in system performance, stability, and customer satisfaction; engineer proactive solutions
• Champion operational excellence, reliability, and quality throughout the software development and deployment lifecycle
• Advocate for the customer experience, ensuring all operational and engineering efforts support end-user satisfaction and robust performance
• Collaborate with DevOps Engineers on CI/CD pipeline optimization, environment maintenance, automation, and troubleshooting
• Participate in capacity planning and performance tuning

Skills

• 1-5 years related experience and/or training
• Technical proficiency in cloud environments (AWS preferred), CI/CD technologies, infrastructure automation, and monitoring tools
• Experience in a scripting language and/or C# and/or Java and/or C++ development language
• Solid understanding of development practices and TCP/IP network protocols
• Experience with service monitoring tools (e.g. Coralogix, Datadog, Prometheus, or Grafana)
• Familiarity with Agile methodologies and project management tools (e.g. Jira)
• Ability to quickly learn new technologies and practices
• Excellent critical thinking and problem-solving skills
• Strong quality ethic and test-first attitude
• Great communication and teamwork skills

Benefits

• In addition, this position is eligible for an annual discretionary bonus.
• Employees are eligible to purchase company stock at a discounted rate
• Collaborative, fun, creative culture where idea sharing is encouraged
• Casual dress (Jeans are welcome!)
• Medical, dental, vision & prescription benefits starting day 1!
• Generous medical plan subsidy and health savings account option with company contribution helps keep your costs low.
• Up to $5,000 annual company match for 401k
• Company paid short-term/long-term disability, AD&D and life insurance
• Paid maternity and paternity leave
• 15 Days of Paid Vacation accrued per year (increases after year 3)
• 7 Paid Sick/Wellness days per year
• 9 Paid Holidays per year
• This position is eligible for a flexible hybrid work schedule
• Educational Assistance Program covering non-degree support, undergraduate and graduate degrees
• Employee Equipment Program – Free Alarm.com system for your home!

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