Pre-Sales Support Specialist I
BCBS Global Solutions is dedicated to providing easy access to healthcare abroad through digital innovation and human-centered care. They are seeking a Pre-Sales Support Specialist I who will serve as a primary point of contact for brokers and agents, support the sales process, and assist with pre-sales and implementation tasks.
Responsibilities
- Serve as a primary point of contact for a large broker and agent network via phone and email
- Build and maintain strong working relationships with brokers, MGAs, Blue Plans and internal sales partners
- Support sales directors and managers with quote and proposal preparation for short- and long-term products
- Partner with enrollment and accounts payable teams to help resolve commission and billing questions
- Support the pre-sales and underwriting process to ensure products are understood, implemented efficiently and positioned appropriately
- Assist with broker and agent onboarding and contract intake, review, processing and maintenance
- Collaborate closely with teammates to support application enrollments and ensure a smooth handoff across teams
- Create and distribute clear, accurate sales reports within tight timelines
- Maintain and manage contact data, including lead and business card information collected at conferences and events
- Support quality assurance activities and ongoing website testing to improve accuracy and usability
- Support planning and execution of trade shows, conferences and sales events
- Manage logistics including registration, shipping of materials, exhibit setup and breakdown
- Coordinate with vendors for events, client meetings, and promotional items
- Track expenses and budgets related to conferences and events
Skills
- You have a bachelor's degree or equivalent work experience
- You thrive in a client-service or sales-support environment and can manage multiple projects at once
- You communicate clearly and confidently, including with senior-level stakeholders
- You're adaptable, self-motivated and comfortable navigating changing priorities
- You're detail-oriented and take pride in delivering accurate, timely work
- This role requires obtaining a Health & Accident license within 90 days of hire (support provided)
- Experience working with brokers, agents, or insurance-related products
- Salesforce experience
- Spanish language skills
Benefits
- Competitive medical plans
- Telemedicine available
- Paid parental leave
- Employee assistance and wellness support 24/7
- Free international healthcare coverage
- Hybrid work model
- Work abroad arrangements available
- Generous PTO accrual program with carry-over option
- 9 paid holidays in addition to one floating holiday and one volunteer day
- Tuition reimbursement
- Career/Learning and development opportunities
- 401(k) with generous company match
- Pet insurance offerings
- Identify theft and legal coverages available
- Emphasis on well-being (Virtual well-being platform, monthly mindfulness events, and giveaways)
Company Overview