[Remote] Operations Associate, Care Advisor

Note: The job is a remote job and is open to candidates in USA. Function Health is the AI operating system for health, designed to empower people to live 100 healthy years. As an Operations Associate, Care Advisor on the imaging team, you will ensure a seamless member experience by managing backend operations and driving process improvements while serving as the main point of contact for members throughout their journey.

Responsibilities

• Execute and manage all backend operational tasks required to move members through the process efficiently
• Partner with sites to ensure members are scheduled, paperwork is ready, and radiology reports and images are retrieved promptly when they are ready
• Thoroughly understand and apply standard operating procedures to ensure high-quality service delivery and document best practices for consistent execution across the team
• Continuously seek ways to eliminate manual tasks and improve operational efficiency and member satisfaction
• Serve as the main point of contact for members should they have any difficulties throughout the member journey
• Proactively contact members to secure any missing medical information before their scan appointment
• Act as the liaison for any site issues that arise, facilitating quick and effective resolution
• Work closely with the clinical team to ensure seamless handoffs and information flow
• Contribute to product development by identifying opportunities for improvements and reporting issues encountered during daily operations

Skills

• 1-5 years in a customer service and operations role
• Bachelor's or Higher
• Operational Excellence: Strong process management and execution skills with proven ability to handle complex, multi-step workflows efficiently and accurately
• Service Excellence: Excellent customer service and communication skills. Proven ability to build and maintain strong customer relationships
• Exceptional Interpersonal Skills: Highly empathetic and able to understand and respond to the needs of customers. Resourceful and proactive in addressing customer needs and operational challenges
• Strong Organizational Skills: Detail-oriented with excellent organizational and time-management abilities, allowing you to effectively multitask and manage multiple priorities simultaneously
• Problem-Solving & Process Improvement: Analytical mindset with demonstrated ability to identify inefficiencies, propose solutions, and implement process improvements. Resourceful and proactive in addressing operational challenges
• Technical Proficiency: Comfortable with technology and able to quickly learn new systems and processes. Ability to identify technical issues and contribute to product development discussions
• Healthcare Background: Familiarity with a medical environment is a plus

Benefits

• Stock options.
• Comprehensive health, dental, and vision plans for you and your family.
• Flexible work environment.
• Team off-sites and wellness initiatives.
• Competitive vacation policy.
• A culture that emphasizes continuous learning and personal growth.
• Flexible, fully-remote working hours
• A competitive salary, equity and benefits package

Company Overview