[Remote] System Support Analyst I (Mon-Fri 7am-4pm Eastern time)

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is connecting candidates with a healthcare technology company that focuses on medical imaging solutions. The System Support Analyst I serves as the primary technical contact for customers using the InteleShare software, providing essential technical support to ensure system performance and customer satisfaction.

Responsibilities

• Provide technical support to customers via phone and portal, monitor client sites, and resolve cases promptly
• Diagnose and troubleshoot complex technical issues involving software, Windows OS, SQL Server, and related technologies
• Log and document all incidents and problems using the ServiceNow ticketing system
• Install and configure InteleShare software to meet customer operational needs
• Prioritize work based on service level agreements and escalate issues when necessary
• Participate in knowledge sharing, publish Knowledge Base articles, and support projects to improve support operations
• Work Monday-Friday, 7am-4pm Eastern time

Skills

• 1-2 years of experience in Windows administration and technical customer support
• Strong knowledge of Microsoft Windows OS for servers and workstations
• Proven customer service skills with strong client interaction abilities
• Excellent verbal and written communication skills in English or equivalent
• Strong problem-solving and analytical skills with attention to detail
• Ability to work effectively under pressure in a client-facing environment
• Capability to work remotely using secure connections and remote desktop tools
• Experience with SQL queries
• Knowledge of Linux and Mac OS
• Experience with SaaS or cloud environments
• Experience in medical or research settings, familiarity with DICOM, HL7, HIPAA, Healthcare IT, PACS, or RIS

Benefits

• Medical
• Financial
• Retirement
• PTO
• Other benefits

Company Overview